GE HealthCare CONFIDENTIAL
Direction
5936427
, Rev. 1
LOGIQ Totus
Basic Service Manual
Chapter 7 Diagnostics/Troubleshooting
7 - 5
7-2-4 Collecting a screen capture with logs (continued)
To collect a screen capture with logs
:
1.) Press
Alt+D
. The System Problem Reporting dialog box opens.
2.) Enter the following information:
-
System ID serial number
-
Software version
-
System date and time of occurrence
-
Sequence of events leading to issue
-
Whether the issue is repeatable
-
Imaging mode, probe, preset/application
-
Media brand, speed, capacity, and type
3.) To authorize the collection of protected information check
Include Protected information requires
Admin privileges
. If this box is checked, the LOGIQ Totus creates two log files with the following
format name:
-
log_<SN>_<DATE>_<TIME>_DB.zip
-
log_<SN>_<DATE>_<TIME>_ProtectedInfo_DB.zip
Where <SN> is the serial number, <DATE> is the date in format YYMMDD and <TIME> is the time
in format HHMMSS.
4.) To include a duration, check
Time Duration
and select a duration from the dropdown.
5.) Under
Destination
, select a storage media or
Service
directory for remote viewing.
6.) Click the
Store
button.
NOTE:
To save to a CD/DVD or USB Flash Drive, you
MUST
select CD/DVD Recordable or USB drive
as the destination device, otherwise the data is written to the default Export/Service directory
on the hard drive. The Export/Service directory is only used for remote service and is not
intended for images or report storage use.
For a CD/DVD, the LOGIQ Totus automatically formats an unformatted disk, gathers logs and writes it
out to the disk.
The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates
the possibility of artifacts from compression.
Summary of Contents for LOGIQ Totus
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