6 Troubleshooting
MobileView User Manual
40
1036564B / October 2002
L
OSS OF VIDEO
(
IN TEST MODE OR IN CAPTURED IMAGES
)
CHECK FOR VIDEO AT THE
M
OBILE
V
IEW CONNECTION BOX AND THE CAMERA
1)
If there is no video displayed, verify on the two-pin Molex camera power connector that 12 VDC is
present.
2)
Verify that the power connection on the camera is intact.
3)
Verify that the power connection on the J9 terminal strip is correct.
4)
Check the integrity of the coaxial cable and the BNC connectors.
5)
Ensure that the BNC connectors at the DVR and camera have not been damaged or pulled apart.
C
HECK THE INTEGRITY OF THE COAXIAL CABLE
1)
Disconnect the coaxial cable from the camera and DVR connection box.
2)
Meter the coaxial cable by placing a jumper from the center conductor (video) of the BNC to the
outer part of the BNC (ground).
3)
Use a meter on the other end of the coaxial cable to check for resistance by placing one probe on
the center conductor and the other probe on the outer part of the BNC.
4)
Remove the jumper and meter one end of the disconnected coaxial cable. There should be no
resistance.
V
IDEO IS PRESENT AT TEST BUT IS NOT CAPTURED IN THE SURVEILLANCE DATABASE
Using the LCD keypad, check the setup of the camera port. Be sure that the camera has been enabled in
the Camera Setup menus.
N
O DISPLAY ON THE
LCD
KEYPAD
1)
Verify that the DVR has 24 VDC continuous power at the four-pin Molex connector of the
connections box.
2)
Power down the unit and check the keypad connection at both the connection box and at the
keypad. Power up the unit with 24 VDC continuous power. The keypad should show the MobileView
opening screen (Figure 52).
3)
If you are using the Test Kit or using the keypad 10-pin connector, make sure that the 10-pin
connector is properly seated on the power management board of the connection box.
M
OBILE
V
IEW UNIT STARTS UP NORMALLY BUT THEN SHUTS DOWN
Note:
If configuration changes have been made or if the DVR has been replaced, the DVR will shut down and reboot to accept
configuration changes.
1)
Check the recorder log to view any error messages (refer to the Central Station manual).
2)
Use the keypad test mode to view the status of ignition voltage, door sensor, and temperature.
Summary of Contents for MobileView
Page 1: ...MobileView Mobile Digital Video Recorder ...
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