GE MobileView, User Manual

MobileView User Manual 

Warranty and Return Information 

1036564B / October 2002 

51 

W

ARRANTY AND 

R

ETURN 

I

NFORMATION

GE Interlogix, Kalatel division warrants MobileView equipment for one year from the date of delivery and 
acceptance of property, or 90 days after the invoice date for equipment obtained by the vehicle OEM. 
This warranty covers any defects in materials and workmanship. Equipment failures that are due to 
improper installation, modification, abuse, or acts of nature are not covered by this warranty. The repair 
department will evaluate equipment returned for repair to determine warranty coverage. The Tech 
Support Manager will resolve questions that may arise during evaluation to make a final decision. 

P

lease read the manual thoroughly before attempting to correct any problems that occur during normal 

use of the MobileView system. If attempts at isolating and resolving the problem are unsuccessful, call 
GE Interlogix, Kalatel division Technical Support at (800) 469-1676, 7:30 A.M. to 4:30 P.M. PST for 
further instruction. If the unit is deemed in need of replacement, remove the unit from the vehicle and use 
the following procedure to return the unit to GE Interlogix, Kalatel division for repair: 

! 

Document the symptoms, diagnostic results, and any on-site maintenance or repair completed. 

! 

 Record the serial number. 

! 

Call GE Interlogix, Kalatel division’s RMA department at (800) 469-1676 for a return materials 
authorization (RMA) number. Processing might be delayed on units without an RMA number. 

For all warranty repairs

, GE Interlogix, Kalatel division will cover all costs, including parts, labor, and 

shipping. Repaired equipment will be returned via the same method of shipment in which it was received. 

For all non-warranty repairs

, the customer will be billed for parts, labor, and shipping. Labor will be 

billed in half-hour increments.  

Before shipping the product(s) 

to GE Interlogix, Kalatel division, back up the data stored on the hard-

disk drive(s) and any other storage device(s) in the product(s). Remove any media such as disks and 
CDs. GE Interlogix, Kalatel division does not accept liability for lost data or software. 

Note: 

Customers requesting an estimate prior to repair will be notified by phone. If they cannot be reached, they will be notified by 

fax. If we are unable to reach the contact person for repair authorization after one phone attempt and two fax attempts, the 
equipment will be returned without being repaired. We will hold equipment no longer than two weeks.

A

DVANCE 

R

EPLACEMENT 

P

OLICY

When an advance replacement is required, we will send the customer replacement equipment from our 
stock and receive the returned product in exchange. The received equipment will be evaluated and the 
repair department will determine whether it is a warranty replacement. If it is non-warranty, see our repair 
policy above for details. The following guidelines will be used for all advance replacements: 

! 

Fewer than 45 days from purchase, GE Interlogix, Kalatel division will replace the product with new 
equipment. 

! 

From 45 days to 1 year from purchase, GE Interlogix, Kalatel division will replace the product with 
refurbished equipment. 

! 

From 1 year to 3 years from purchase, the product must be sent in for repair. Advance 
replacements will be sent for a fee of $100. 

If you have questions about this policy, please contact GE Interlogix, Kalatel division’s RMA department 
at 800-469-1676. 

Note: 

GE Interlogix, Kalatel division makes no express warranties beyond those stated in this warranty statement. GE Interlogix, 

Kalatel division disclaims all other warranties, express or implied, including without limitation, implied warranties of merchantability 
and fitness for a particular purpose. Some states do not allow limitations of implied warranties.