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Critical Power

Modifications reserved

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GE_UPS_OPM_VHU_208_2K0_3K0_XUS_V010.docx

Operating Manual

VH2000-3000 208V UL

7

TROUBLESHOOTING

Whenever a malfunction occurs, first check external factors (e.g. connections, temperature, humidity or load) to
determine whether the problem is caused by the unit itself or by its environment. Subsequently check the thermal circuit
breaker: it may be tripped. If so: reset it (see fig. 3.3) and be sure that the UPS is not overloaded.
The following chart is a simple troubleshooting checklist only. If the suggested solution does not succeed, or if the
information is insufficient to solve the problem, please contact your dealer or consult www.gecriticalpower.com.

PROBLEM

POSSIBLE CAUSE

SOLUTION

Thermal Circuit Breaker (TCB)
tripped

UPS overload

Reduce load, reset TCB
(2, fig. 3.3)

System failure

Contact your dealer or consult
www.gecriticalpower.com

UPS will not switch on (without
using 'battery start') and the output
has been off for a few secs. (see
also 4.3.4)

Line cord not connected

Read 3.4.3 Connect line cord

Dead wall socket outlet, or mains
voltage out of limits

Contact qualified electrician

Tripped Thermal Circuit Breaker

See above

LEDs ‘operation’ and ‘alarm’ blink,
buzzer sounds 1/2 secs. UPS does
not start.

P (phase) and N (neutral) are
reversed at the UPS input in a
system with grounded Neutral.

In a system with grounded Neutral:
reverse the mains plug.
In other systems: disable the
indication. See 4.4.13 and 4.5.

In case of doubt contact a qualified
electrician.

UPS switched off automatically

UPS over temperature

Allow UPS to cool down

Mains failure, battery discharged

Wait until mains returns

Programmed shutdown in progress

See 4.4.11

The load is < 5% of the max. load
and no mains power is present.
(No-load shutdown function is
active, see 4.3.2)

Wait until mains returns

LEDs ‘alarm’ and ‘on battery’ blink,
buzzer sounds 1/5 secs

Battery test just after installation or
mains failure

Allow the UPS to recharge the
batteries

Battery test shows weak battery

Have the batteries replaced

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Summary of Contents for On-line VH Series

Page 1: ...tical Power User Manual Uninterruptible Power Supply GE Consumer Industrial SA General Electric Company CH 6595 Riazzino Locarno Switzerland T 41 0 91 850 51 51 F 41 0 91 850 52 52 www gecriticalpower com ...

Page 2: ...S_V010 Revision 1 0 Identification No SAP 1025645 Local 414937 Up dating Revision Concerns Date 1 0 Initial release 01 05 2015 General Electric Consumer Industrial SA All rights reserved The present publication and any other documentation supplied with the UPS system is not to be reproduced either in part or in its entirety without the prior written consent of GE The information contained in this ...

Page 3: ... 2 1 Start up mains available 13 4 2 2 Start up mains not available 13 4 3 USE NORMAL OPERATION 13 4 3 1 Normal operation conditions 13 4 3 2 No load shutdown 13 4 3 3 Output frequency 13 4 3 4 Switching off 13 4 4 USE STATUS AND ALARM INDICATIONS 14 4 4 1 Standby 15 4 4 2 Normal operation 15 4 4 3 eBoost operation 15 4 4 4 On bypass 15 4 4 5 On battery 15 4 4 6 Battery low end of runtime 15 4 4 7...

Page 4: ... care has been taken to ensure the completeness and accuracy of this manual GE accepts no responsibility or liability for any loss or damage resulting from the use of the information contained in this document This document shall not be copied nor reproduced without the permission of GE Due to technical improvements some of the information contained in this manual may be changed without notice 1 2...

Page 5: ...Lift the box with the help of a second person never try to lift it by yourself No liability can be accepted for any transport damage when the equipment is shipped in non original packaging Store the UPS in a dry location with the batteries in a fully charged state Storage temperature must be within 4 and 122 F 20 and 50 C If the unit is stored for a period exceeding 3 months optimal battery lifeti...

Page 6: ...oasters or vacuum cleaners into the UPS The UPS output is intended to be used only for electronic loads such as computers and telecommunications equipment The technical data as well as information concerning connecting requirements can be found on the rating label and in this document and shall be strictly observed 2 3 WARRANTY GE operating through its authorised agents warrants that the standard ...

Page 7: ... VH Series UPS refer to section 8 for the ratings The UPS is intended to be used in normal domestic and office situations The UPS must be powered from a single phase grounded wall outlet This socket outlet shall be installed near the equipment and shall be easily accessible Do not use extension cords Place cables in such a way that no one can step on or trip over them Avoid locations that are exce...

Page 8: ...00 208V rating 14 5A 5 DC connector To connect a battery extension pack for extended battery runtime 6 Fan s Electronically controlled cooling fan s Make sure ventilation air can move freely around and through the UPS Fig 3 3 Rear panel VH2000 3000 208V 7 USB port See 5 1 for more information 8 RJ11 port See 5 2 for more information 9 REPO Remote Emergency Power OFF 3 4 INSTALLATION CONNECTIONS 3 ...

Page 9: ...ct more than one appliance per outlet please take the maximum ratings of the appliance outlets into consideration See 3 3 3 Connect the mains cord of the UPS to a working grounded AC wall socket outlet fig 3 4 3 b The green LED operation will blink now mains power is available and the batteries are charging If the LED does not blink but illuminates continuously instead press keypad 0 for one secon...

Page 10: ...e switch should be of Normally Closed type for normal operation 3 Place the male connector to the connector on the rear panel of the UPS 9 fig 3 3 4 When the switch is opened the UPS will shut down More information is given in section 4 4 14 WARNING The REPO Contact is a Safety Extra Low Voltage Circuit Connect it only to a SELV Circuit NOTE Use standard Low Voltage Cable in accordance with Nation...

Page 11: ...ains and compliant with the following Nominal Voltage Vdc 72 Nominal Capacity Ah 14 Recharge Current A 1 5 The following actions must be performed by qualified and skilled personnel only 1 Connect the DC connector of the battery pack to the DC socket of the UPS fig 3 5 a You will hear a click when the cable is properly connected Block the DC connector install the small locking plate that came with...

Page 12: ...tly to the load 5 LED on battery on in case of battery operation the mains power fails and the internal batteries supply the required power until either they are depleted or mains power returns 6 LED alarm blinks in case of an alarm 7 LED bar runtime capacity the remaining available battery runtime for the actual load in of the maximum runtime with the actual load 8 LED bar load indicates to what ...

Page 13: ...utdown function is disabled The setting can be changed using the UPS monitoring software For more information please refer to the manual that came with the software If the no load shutdown function is activated and the load is smaller than the 5 threshold the 25 load LED will blink to warn you that the unit will switch off during a mains failure 4 3 3 Output frequency At power up default enabled A...

Page 14: ...eration 4 4 2 0 4 0 3 o eBoost operation 4 4 3 0 4 0 3 On bypass 4 4 4 0 4 0 4 hi o On battery 4 4 5 0 4 0 4 lo Battery low 4 4 6 25 0 4 hi Bypass out of limits 4 4 7 0 4 0 4 lo Overload 4 4 8 0 4 4 hi Bad battery 4 4 9 0 4 0 4 lo General alarm 4 4 10 0 4 0 4 lo hi o Shutdown pending 4 4 11 0 4 0 4 lo o No load shutdown enabled load 5 4 3 2 25 Input Phase Neutral reversed 4 4 13 hi REPO Remote Eme...

Page 15: ...t the bypass function was not disabled As the status of the UPS is unknown in this situation the indications on the operating panel may differ 4 4 5 On battery The UPS uses the energy stored in the batteries see section 8 Batteries runtime The runtime capacity LED bar will show the remaining runtime The UPS will shut down after the batteries have been discharged automatic restart or if keypad O is...

Page 16: ...t out of tolerance 1 5 secs Charger failure Bypass out of limits see 4 4 7 Bad battery see 4 4 9 4 4 11 Shutdown pending The UPS monitoring software allows you to switch the UPS into standby mode after a programmable delay time During countdown the operation LED will blink 2x per second and the buzzer will beep every 5 seconds 4 4 12 Startup pending The UPS monitoring software allows you to start ...

Page 17: ... by a blinking LED operation 2 Scroll through the four functions with keypad I one of the LEDs operation on bypass on battery or alarm will blink indicating which function has been selected see fig 4 5 3 Toggle the setting of the selected function by pressing switch O The LEDs on the LED bar runtime capacity shows the setting 4 Store the new settings and leave the setup mode press keypad 0 and kee...

Page 18: ...ve been partly discharged during transport storage or during a power failure Deep battery test A deep battery test to be initiated through the UPS monitoring software checks the actual battery capacity in order to ensure accurate runtime prediction During a deep battery test the batteries will be discharged NOTE When executing a deep battery test the available runtime in case of mains failure may ...

Page 19: ...dby and output power is lost 5 2 RJ11 PORT The RJ11 port is a plug in contact interface port Pin Function 1 Mains failure 2 General alarm 3 Battery low 4 On bypass 5 Remote UPS shutdown RxD 6 GND Active if the output voltage of the UPS is no longer Fig 5 2 guaranteed due to other circumstances than already indicated by pin 1 3 4 The alarms are listed in section 4 4 10 Absolute Maximum Ratings DC C...

Page 20: ... to respect the environment using materials and components respecting eco design rules It does not contain CFCs Carbon Fluorine Chloride or HCFCs Halogen Carbon Fluorine Chloride The batteries contain lead which is a harmful substance for the environment Proper disposal or recycling of the batteries is required Refer to your local codes for disposal requirements Don t throw batteries away treat th...

Page 21: ...ithout using battery start and the output has been off for a few secs see also 4 3 4 Line cord not connected Read 3 4 3 Connect line cord Dead wall socket outlet or mains voltage out of limits Contact qualified electrician Tripped Thermal Circuit Breaker See above LEDs operation and alarm blink buzzer sounds 1 2 secs UPS does not start P phase and N neutral are reversed at the UPS input in a syste...

Page 22: ...nce 1º typical max 7º during tracking frequency range Typical transfer time msec 1 Overload capability fully protected against overload and short circuits Overload behaviour during battery operation 110 4 minutes 150 2 seconds Overload behavior during bypass operation depends on rating of thermal circuit breaker typical 125 of TCB value for 200 seconds 200 of TCB value for 10 seconds 300 of TCB va...

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