GEAppliances.com (U.S.)
Before you call for service…
www.GEAppliances.ca (Canada)
Safety Instructions
Operating Instructions
Care and Cleaning
Tr
oubleshooting T
ips
Consumer Support
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Burners have yellow or
The combustion quality of
•
Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A,
call for
determined visually.
service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas
gas
Control knobs
Knob isn’t pushed down.
•
To turn from the
OFF
position, push the knob in and
will not turn
then turn.
Burners do not light
Range Lock-Out feature is
•
Allow the range to cool down and touch and hold the
activated.
RANGE LOCK-OUT
pad (on some models) for 3 seconds
until the display shows
LOC OFF
.
Plug on range is not
•
Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
•
See the Installation Instructions that came with your
or turned on.
range.
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced
•
See the
Care and cleaning of the range
section.
correctly.
Range Lock-Out or
•
If
LOC ON
appears in the display, the range control is
Control Lock-Out feature
locked. Turn this feature off to use the range. See the
is activated
Range Lock-Out
or
Control Lock-Out
section.
Ticking sound of spark
Control knob is still
•
Turn the knob out of the
LITE
position to the desired
igniter persists after
in the
LITE
position.
setting.
burner lights
•
Turn the burner off and relight. If ticking is still
present, call for service.
Burner flames very
Improper air to gas ratio.
•
If range is connected to LP gas, check all steps
large or yellow
in the Installation Instructions that came with
your range.
Oven light does
Light bulb is loose or defective.
•
Tighten or replace the bulb.
not work
Switch operating
•
Call for service.
light is broken.
Oven will not work
Plug on range is not completely
•
Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
grounded outlet.
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
blown or the circuit
breaker tripped.
Oven controls improperly set.
•
See the
Using the oven
section.
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