troubleshootingtips
Problem
Possible Causes
What To Do
Chlorine taste and/or
The ppm of chlorine in your
•
If the water supply contains more than 2.0 ppm of chlorine,
odor in the Reverse
water supply exceeds maximum
additional filtering of the water supply to the Reverse
Osmosis product water
limits and has destroyed the
Osmosis is needed. Correct this condition before doing
Reverse Osmosis membrane.
maintenance on the Reverse Osmosis system.
The prefilter is no longer
•
Replace the Reverse Osmosis membrane cartridge,
reducing chlorine from
flow control, screen, prefilter, postfilter and battery
the water supply.
in the faucet base.
Other taste and/or odor
High quality product water
•
This is normal.
may have a different taste
than what you’re used to.
Low water usage.
•
Completely drain system and allow to refill.
Contamination in product
•
Use sanitizing procedures.
water storage.
Prefilter and postfilter
•
Replace the prefilter and postfilter.
need to be changed.
•
Sanitize system.
Water leaking from
Drain side of faucet air gap
•
Inspect and eliminate restriction or plug. It is important
faucet air gap hole
(3/8” tubing) plugged,
that there are no dips, loops or low spots in the drain line
restricted or incorrectly
from the faucet air gap to the drain pipe. Refer to
connected to the drain.
Installation Instructions for proper drain connection.
If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
System makes product
This is normal.
•
Water flow rate will be lower than your regular faucet.
water slowly
•
It takes 3–4 hours to fill the tank.
Water supply to the Reverse
•
Increase water pressure, precondition the water, etc.,
Osmosis system not within
as needed to conform before doing maintenance on
specifications.
the Reverse Osmosis system.
Prefilter cartridge plugged
•
Replace the prefilter. If rate does not increase, replace
with sediments.
the postfilter.
Reverse Osmosis membrane
•
Replace Reverse Osmosis membrane cartridge, flow
plugged with sediments.
control and battery in the faucet base.
Before you call for service…
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