Consumer S
uppor
t
Tr
oubleshooting Tips
Operating Instructions
Safety Instructions
Car
e and Cleaning
Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart below first
and you may not need to call for service.
Problem
Possible Causes
What To Do
Fan/Light does not
A house fuse may be blown
•
Replace fuse or reset circuit breaker.
operate when either
or a circuit breaker tripped.
button is pressed
Fan does not operate
The blower connector is loose
•
Disconnect power to the unit. Remove the filters
when fan + or – buttons
or not plugged into its mating
and look up at the blower. If the blower connector
or MEMORY/OFF button
connector.
plug is loose or you see the connector dangling,
is pressed
the installer failed to plug it in securely. See the
Installation Instructions
for the plug location and how
to plug in the connector.
Loud or abnormal
Wrong duct size used in
•
This hood requires 8" ducting and a maximum duct
airflow noise
installation.
length of 100 equivalent feet to perform optimally.
Using smaller duct pipe or longer equivalent lengths
of duct pipe will cause improper venting. GE service
technicians cannot correct this issue if installed
improperly.
Fan fails to circulate air
Obstructions in duct work.
•
Make sure nothing is blocking the vent. Make sure
or moves air slower
your wall or roof cap has a blade or door.
than normal and/or fan
Damper blade on wall or roof
•
Make sure damper swings freely. Damper blades may
is making loud or
cap may not be open.
flip over and will not fully open when this happens.
abnormal airflow noise
Adjust to original position.
Metal grease filter and charcoal
•
Clean the metal grease filter and replace charcoal
filter (if present) may be dirty.
filter (if present). See
Care and Cleaning of the Vent
Hood.
The hood controls are
Control logic confused.
•
Disconnect power to the hood by resetting the circuit
not operating correctly
breaker. Wait 30 seconds to allow controls to reset.
Early bulb failure
Replacing bulbs with bare hands.
•
Replace bulbs while wearing gloves to keep skin oils
off bulbs.
•
Bulb wattage is too high. Replace with correct
wattage.
Hood does not appear
The memory feature of this
•
Follow procedures for setting the
MEMORY/OFF
to operate when the
hood has not been set. This is
button. Adjust the Fan and Light settings to your
MEMORY/OFF button
normal.
preference.
is pressed. All collars
around the push buttons
are illuminated.
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