26
49-2000723 Rev. 0
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Surface units will not
maintain a rolling boil or
cooking is not fast enough
Improper cookware being used.
Use pans which are flat and match the diameter of the
surface unit selected.
In some areas, the power (voltage) may be low.
Cover pan with a lid until desired heat is obtained.
Surface units do not work
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the surface
unit you are using.
Surface unit stops glowing
when turned to a lower
setting
The unit is still on and hot.
This is normal.
Scratches (may appear as
cracks) on cooktop glass
surface
Incorrect cleaning methods being used.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has been
slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the
glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
My new oven doesn't
cook like my old one. Is
something wrong with the
temperature settings?
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE:
This adjustment affects Bake, and Convection
Bake temperatures; it will not affect Convection Roast,
Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size
being used.
See the Cookware section.
The probe is plugged into the outlet in the oven.
Unplug and remove the probe from the oven.
Oven temperature needs adjustment.
See Settings section found on page 13.
Ingredient substitution
Substituting ingredients can change the recipe outcome.
TROUBLESHOOTING
TIPS
