GE SmartWater GXSF18G Owner'S Manual & Installation Instructions Download

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Troubleshooting Tips
Save time and money! Review the chart on the following
pages first and you may not need to call for service.

Problem

Possible Causes

What To Do

No soft water

Faucet or fixture where sample was

• To conserve salt, the installer may have isolated some fixtures

taken not plumbed to soft water.

(outside faucets, toilets, etc.) from soft water. From the outlet

NOTE:

Be sure sample is from a faucet

of the water softening system, trace the water flow path,

that does not mix soft and hard water.

in house plumbing. If soft water is not directed to a faucet

For example, a single lever kitchen faucet,

or fixture where wanted, consult a plumber.

if the cold side is plumbed to hard water.

No salt in the brine tank or

• Check for a salt bridge or, if the tank is empty, refill with

salt bridged

recommended salt. Press (for 3 seconds) the

RECHARGE

button to start an immediate recharge and restore
soft water supply.

Transformer unplugged at wall outlet or

• Check for a loss of electrical power to the water softening

power cable to softener not connected.

system, due to any of these conditions and correct as needed.

Fuse blown or circuit breaker popped

With the power supply restored, observe the faceplate time

on circuit to electrical outlet.

display and read

Programming the Control

section.

Electrical outlet on a circuit that can

NOTE:

The electrical outlet for the softener should be

continuously be switched off

live so it cannot be accidentally switched off.

Manual bypass valve in bypass position

• Be sure the bypass valve stem is positioned properly, with the

knob in the OUT position. Observe instructions on the decal
at the end of the stem.

Valve drain hose pinched, plugged,

• Any restriction in this drain hose may prevent proper

elevated too high or otherwise

operation of the nozzle and venturi and reduce or prevent

restricted

brine draw during recharge.

Nozzle and venturi dirty, incorrectly

• Refer to

Cleaning the Nozzle and Venturi Assembly

instructions.

assembled or damaged

With water pressure to the water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages can
prevent operation. Be sure holes in the gasket are centered over
holes in the housing.

NO SOFT WATER – Most Common Problems:

Check the following before calling for service:

• Not enough salt—should be at least 1/3 full.

• Bypass valve in “Bypass” position—knob should be in the “OUT” (service) position.

• Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply

water—from local water company, water test or call the GE Answer Center.

• Salt Bridge—salt solidifies above water level so that brine water is not in contact with

salt. See the

Breaking a Salt Bridge

section.

Before you call for service…

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