Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Refrigerator does not
Refrigerator in defrost cycle.
•
Wait about 30 minutes for defrost cycle to end.
operate
Either or both controls set to
OFF
.
•
Set the controls to a temperature setting.
Refrigerator is unplugged.
•
Push the plug completely into the outlet.
The fuse is blown/circuit
•
Replace fuse or reset the breaker.
breaker is tripped.
Refrigerator is in the showroom
•
Unplug the refrigerator and plug it back in.
mode.
Vibration or rattling
Rollers need adjusting.
•
See
Rollers.
(slight vibration
is normal)
Motor operates for
Normal when refrigerator
•
Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in.
cool down.
on and off frequently.
Often occurs when large
•
This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
•
Check to see if package is holding door open.
freezer require more
Hot weather or frequent
•
This is normal.
operating time. They
door openings.
start and stop often
Temperature controls
•
See
About the controls.
to maintain even
set at the coldest
temperatures.)
setting.
Refrigerator or freezer
Temperature control not set
•
See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent
•
Set the temperature control one step colder.
door openings.
See
About the controls.
Door left open.
•
Check to see if package is holding door open.
Frost or ice crystals
Door left open.
•
Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Divider between
Automatic energy saver
•
This helps prevent condensation on the outside.
refrigerator and freezer
system circulates warm
compartments
liquid around front edge
feels warm
of freezer compartment.
Automatic icemaker
Icemaker power switch
•
Set the power switch to the
ON
position.
does not work
is in the
OFF
position.
Water supply turned off
•
See
Installing the water line.
or not connected.
Freezer compartment
•
Wait 24 hours for the refrigerator to completely
too warm.
cool down.
Piled up cubes in the storage
•
Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker.
•
Turn off the icemaker, remove cubes and turn the
icemaker back on.
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