10
The Problem Solver
Professional Range Hood
Questions?
Use this
problem
solver!
PROBLEM
POSSIBLE CAUSE
THE HALOGEN/
• The lamp or socket may be defective or a wire could be
HEAT LAMP DOES
disconnected.
NOT WORK
1. Do some trouble-shooting by removing the lamp and place it in
the socket of a lamp that does work (the heat lamp will fit in the
halogen socket for the purpose of checking it). Does it work now?
If no, the lamp is defective. If your hood is still in-warranty, call
GE service and ask them to mail out a new lamp. State clearly
whether you need the halogen or the heat lamp. Lamps on this
product are covered by warranty and are cataloged. If the hood is
no longer covered by warranty, reference the Care and Cleaning
section of this manual to see lamp requirements. Lamps can be
purchased at home building stores, specialty lighting stores or
through GE Parts. Reference the defective lamp for information
as well.
2. If you placed the lamp in a working socket and it does
illuminate, the original socket may be defective or a wire
may be disconnected. Call GE for service.
PART IS MISSING/
• In the unlikely event that a part would be missing, damaged or
DAMAGED/
defective, we can serve you, the consumer, quickly by mailing these
DEFECTIVE
parts to you. We have identified several easy-to-install parts.
These include:
Lamps, lamp bezels, filters, baffles, grease trays, knobs, utensil rods,
Owner's Manual and Installation Instructions.
Call GE service and carefully describe your model number and the
part you need. The model number is located inside the hood
chassis, behind the filter/baffle.
DUCT COVER IS
• The duct cover is not included with the hood. It must be purchased
MISSING
as an accessory.
– 6
″
duct cover for use with a 30
″
or 36
″
hood–order kit #ZX36DC6
– 12
″
duct cover for use with a 30
″
or 36
″
hood–order kit #ZX36DC12
– 6
″
duct cover for use with a 48
″
hood–order kit #ZX48DC6
– 12
″
duct cover that works with a 48
″
hood–order kit #ZX48DC12
Call GE Parts. See Consumer Service page in this manual for a list
of phone numbers.
INSTALLATION
• We provide a 10
″
round, vertical duct transition. This part can
PART IS MISSING/
be mailed out to the hood installer if it is in some way unusable.
DAMAGED/
All other duct transitions, elbows, etc must be purchased locally.
DEFECTIVE
We can also mail out many other parts that come with the hood to
your installer. Call GE Service. See Consumer Service page in this
manual for a list of phone numbers. Ask them to mail the parts
only—no service call required.
