23
Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Possible Causes
What To Do
Freezer door pops open
This is normal if, after
• This indicates that there is a good seal on the freezer
when refrigerator door
popping open, the freezer
door. If the freezer door does not automatically close after
is closed
door closed on its own.
popping open, the rollers need adjusting. See Rollers and
Leveling Legs.
Door does not close
Leveling legs need adjusting. •
See
Rollers and Leveling Legs.
by itself
Refrigerator does
Refrigerator in defrost cycle.
• Wait about 40 minutes for defrost cycle to end.
not operate
Refrigerator control in
• Move the refrigerator and freezer control to a
1 (off) position.
temperature setting.
Refrigerator is unplugged.
• Push the plug completely into the outlet.
The fuse is blown/circuit
• Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling
Refrigerator is not resting
• Adjust leveling legs (See Rollers and Leveling Legs).
(slight vibration is normal) on all four rollers.
Motor operates for
Normal when refrigerator
• Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in.
cool
down.
on and off frequently
Often occurs when large
• This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
• Check to see if package is holding door open.
freezer require more
Hot weather or frequent
• This is normal.
operating time. They
door openings.
start and stop often
Temperature controls set •
See
About the controls.
to maintain even
at the coldest setting.
temperatures.)
Refrigerator or freezer
Temperature control not set •
See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent
• Set the temperature control one step colder.
door openings.
See
About the controls.
Door left open.
• Check to see if package is holding door open.
Freezer door popped open.
• See the problem Freezer door pops open when
refrigerator door is closed.
Frost or ice crystals
Door left open.
• Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Food blocking freezer air vents.
• Move items away from the back wall of the freezer.
Frequent “buzzing”
Icemaker feeler arm is in the
• Set the feeler arm to the STOP (up) position. Keeping it
sound
ON (down) position, but the
in the ON (down) position will damage the water valve.
water supply to the refrigerator
has not been connected.
Small or hollow cubes
Water filter clogged.
• Replace filter cartridge with new cartridge or with plug.
Summary of Contents for GTE21
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