Return Policy / Warranty Service
Warranty claims will only be valid when proof of purchase is supplied to Disruptive Limited to
evidence that the product was purchased from an authorised Disruptive Limited dealer and that the
claim is within one (1) year of purchase. To make a warranty claim you must first contact Disruptive
Limited by email to
support@gear4.com
stating your name, full postal address, contact telephone
number, the name of the product and its serial number, date and place of purchase and a detailed
description of the problem you are experiencing.
If the defect is covered by this warranty then you will be provided with an authorisation number and
instructions for return shipment. Where possible, you must send to Disruptive Limited the damaged
or defective product. The returned product
MUST
be accompanied by the original proof of purchase.
We highly recommend that you retain a copy of this proof of purchase for your records. Disruptive
Limited shall not be responsible for lost or damaged products during shipment. Any product returned
without the original proof of purchase will be returned without being examined or tested and such
return shall be at the customer’s expense.
To avoid any additional charges, all returns and exchanges must include the original packing
materials, product box, all included accessories which may include, but not necessarily be limited
to, power adapters or power cords, connecting cables, remote controls, adapters, inserts, cards
and instruction manuals. The absence of any of the aforementioned items may mean that you
incur a charge for their replacement. Disruptive Limited shall not be liable for any indirect or direct
consequential loss.
Contact details:
Disruptive Limited
Windsor House
Turnpike Road
High Wycombe
Buckinghamshire
HP12 3NR
United Kingdom
tel: +44 (0) 1494 435 530
e-mail: support@gear4.com
web: www.gear4.com
Return Policy / Warranty Service | GEAR4
