Return Policy / Warranty Service
Warranty claims will only be valid when accompanied with proof of purchase to evidence that the
product was purchased from an authorised dealer and that the claim is within allowed period. To
make a warranty claim you must first contact Disruptive Limited by email to
support@gear4.com
stating your name, full postal address, telephone number, date and place of purchase and a detailed
description of the problem you are experiencing and don’t forget to include the name of the product
and its serial number.
If the defect is covered by this warranty then you will be provided with a Return to Manufacturer
Authorisation number and instructions for return shipment. Sending the product back to us under
this warranty shall be at your expense, and the return
MUST
be accompanied by the original proof of
purchase whilst we highly recommend that you retain a copy of this. Disruptive Limited shall not be
responsible for lost or damaged products during shipment. Any product returned without the original
proof of purchase will be returned without being examined or tested and such return shall be at the
customer’s expense.
To avoid any additional charges, all returns and exchanges must include the original packing
materials, product box, all included accessories which may include, but not necessarily be limited
to, power adapters or power cords, connecting cables, remote controls, adapters, insert cards and
instruction manuals. The absence of any of the aforementioned items may mean that you incur a
charge for their replacement. Disruptive Limited shall not be liable for any inconvenience, loss of time
or loss of use of the product.
Return Policy / Warranty Service | GEAR4
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