5
4
Other functional errors
The following table will help you with troubleshooting if individual functions of the shower toilet
have failed.
The shower toilet can be used as a normal toilet even in the event of a malfunction.
The spray arm and dryer arm must be fully retracted. You start the toilet flush as usual
by pressing the buttons on the cistern.
If the device is defective, switch it off using the power switch.
Description of problem
Cause
Fault clearance
The status LED flashes
red.
Malfunction described
in error message has
occurred
▶ Note the number of the error
message on the display of the remote
control and inform customer service.
The WC lid touches the
wall.
WC lid set incorrectly
▶ Set the opening angle of the WC lid
so that it does not touch the wall. →
See "Care and maintenance main
menu", page 29.
Result
✓ The device initialises again after
switching on.
The WC lid lifts slowly and
remains in the vertical
position.
Design cover set
incorrectly
▶ Check the position of the design
cover.
▶ Switch off the shower toilet at the
power switch for 30 seconds.
Odour neutralisation is
weak or ineffective.
Ceramic honeycomb
filter dirty
▶ See "Replacing the ceramic
honeycomb filter", page 48.
The spray arm or dryer
arm is not functioning
correctly.
Malfunction has
occurred
▶ Switch off the shower toilet at the
power switch for 30 seconds.
Result
✓ The device initialises again after
switching on.
The cleaning effect of the
shower has weakened.
Spray nozzles
clogged or defective
▶ Clean or replace the spray nozzles.
▶ See Descaling the device.
When using the shower
function, the shower toilet
no longer reaches the
usual temperature.
Shower toilet dirty
▶ See Descaling the device.
▶ Switch off the shower toilet at the
power switch for 30 seconds.
Result
✓ The device initialises again after
switching on.
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45
The shower toilet is without function
The following table will help you with troubleshooting if the shower toilet is without function.
DANGER
Electric shock
Incorrect maintenance work or troubleshooting can lead to serious injury or death.
▶ In case of malfunctions, the device must immediately be switched off at the
power switch and the customer service must be contacted.
▶ Only trained electrically skilled persons are permitted to perform electrical
installations on the device.
▶ Only trained professionals are permitted to perform retrofitting on the device.
The shower toilet can be used as a normal toilet even in the event of a malfunction.
The spray arm must be fully retracted. You start the toilet flush as usual by pressing
the actuator buttons.
Description of problem
Cause
Fault clearance
The fuse or residual-
current device in the
electrical distributor trips
once.
Malfunction has
occurred
▶ Replace or reset the fuse in the
electrical distributor.
▶ Reset the residual-current device in
the electrical distributor.
Result
✓ The device initialises again after
switching on. Using the device does
not trip any fuses or residual-current
devices.
The fuse or residual-
current device in the
electrical distributor trips
repeatedly when the
device is used.
Device defective
▶ Replace or reset the fuse or residual-
current device in the electrical
distributor.
▶ Disconnect the mains plug (if
available).
▶ contact customer service.
The product has an
unknown technical defect.
Malfunction has
occurred
▶ Trip the fuse or residual-current
device in the electrical distributor.
▶ Disconnect the mains plug (if
available).
▶ contact customer service.
▶ Have the power supply tested by a
skilled person.
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