Gemalto AT10K, User Manual

Page 1: ...Gemalto Document Reader AT10K User Guide Document DT 01958 Version A1 Date July 2018 ...

Page 2: ... Product or refund the purchase price of the Gemalto Product IN NO EVENT WILL GEMALTO BE LIABLE FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED Gemalto 2018 All rights reserved Scotch Brite is a trademark of 3M Used under license in Canada Windows Visual C Microsoft ...

Page 3: ...to restart the host application or unplug and reconnect the USB cable or power cycle the document reader in order to restore operation For further regulatory information or copies of certificates contact your local Gemalto representative or direct your questions to technical service gemalto com EMC Compliance Europe The Product meets the following European Council Directives Scanner EMC 2014 30 EU...

Page 4: ...2 PR01523 FCC Labelling This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC ID 2AQLPR01523 Canada Labelling This device contains licence exempt transmitter s receiver s that comply ...

Page 5: ...cepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Canadian ID 22832 PR01523 Disposal European Directive 2011 65 EU Do not dispose of this equipment in domestic or general waste These devices can be recycled and should be disposed of in accordance with your local and national regulations Do not send equipment back to Gemalto unsoli...

Page 6: ... not use AC power supply and or power cord if it is damaged Do not open the reader and or power supply Reader is to be serviced by trained personnel only No user serviceable parts or adjustments inside Do not modify or attempt to modify the reader and or AC power supply Use only in an indoor dry location Do not use the product in an outdoor and or wet environment To reduce the risks associated wit...

Page 7: ...s the provided Microfiber Cleaning Cloth To reorder cleaning cloths contact Global Technical Services GTS Do not use abrasive cleaners or solvents These may scratch the glass or damage the oleophobic coating In some situations AC line transients or Electrostatic Discharge may cause a loss of communication between the document reader and the host application If this occurs it may be necessary to re...

Page 8: ...Physical design features 10 Common applications 11 Security features 11 True colour Anti glare Technologies 12 Reader components 12 Status Indicator LEDs 14 2 Installing the Reader 16 Before you begin 16 Unpack the Reader 16 Install the software 17 Connect the reader cables 17 Test the reader installation 18 3 Reading Documents 20 4 Maintenance 22 Cleaning the reader 22 Replacing the document glas...

Page 9: ...he AT10K is based on detailed and exhaustive analysis of field experience and numerous deployed projects With a new landing lights LED feedback arrangement and document hold down clip it naturally encourages the correct placement and use of the reader regardless if the user is left or right handed maximising first time read rate for faster customer processing Gemalto has created a new stylish look...

Page 10: ... B900 band IR ultra violet UV A 365nm Captures full colour or grey scale images 370 and 700 DPI camera options Flexible software interface Gemalto Document Reader SDK allows host application to select which illumination sources to use image type image compression ePassport LDS data and validation photo extraction etc Physical design features The Gemalto Document Reader AT10K family has the followi...

Page 11: ...ng regulations in banks real estate agents recruitment consultants etc Car rental ID checks on driving licences requires additional software module for non AAMVA barcoded documents Scanning full colour or grey scale images of travel documents Travel document quality assurance during document issuance Security features The Gemalto Document Reader AT10K can help authentication software detect forged...

Page 12: ...thout Anti Glare Technology With Anti Glare Technology Overhead Ambient Lighting Ambient Light Removed Reader components The Gemalto Document Reader AT10K is a small desktop device with A document window platern for placement of documents to be read LEDs to indicate document reading status A back panel containing communication USB hub and power connection ports Removable document hood and adjustab...

Page 13: ...e on request Keep this surface clean to ensure optimum operation of the reader See Cleaning the reader on page 22 Back panel The back panel features the USB host communication port 2 USB ports for peripherals a power supply connector and a power switch The Kensington Security Slot can be used to tether the reader to the workspace USB Ports Communication to and from the host PC is via USB 2 0 The U...

Page 14: ...hich if not avoided could result in death or serious injury Do not use the reader with any AC power supply other than the provided Gemalto AC power supply Do not use AC power supply and or power cord if damaged Do not open the reader and or power supply Reader is to be serviced by trained personnel only No user serviceable parts or adjustments inside Do not modify or attempt to modify the reader a...

Page 15: ... centre if fault persists Green tick flashing USB cable is not connected and optional power supply is in use Yellow landing lights Reader has powered up correctly is connected to the host application and is ready to scan a document Document hood The Gemalto Document Reader AT10K features a semi enclosed hood that minimizes ambient light to ensure high quality scans especially in ultra violet The h...

Page 16: ...ders with the RFID option ensure a minimum of 25 cm 10 inches between readers to prevent potential interference Unpack the Reader Each reader package consists of Gemalto OEM Document Reader AT10K Power supply unit PSU and AC cable Test card USB communication cable Micro fibre cloth Software download instructions To unpack the reader 1 Remove the contents from the box and separate the components fr...

Page 17: ...l the software before connecting the reader To install the reader you need to connect the following cables USB cable The reader is supplied with a USB 2 0 cable Type A to Type B The cable provides both power and data connectivity to the reader Type B connects to reader Type A connects to PC Power supply optional You need to use the optional power supply PSU if you want to use the reader as a power...

Page 18: ... power supply to the power connector at the rear of the reader Do not force There is only one orientation that will allow the cable to be connected to the power port II Connect the AC cable to a functioning power outlet 5 Turn the reader on using the rocker switch 6 A power on self test occurs automatically during power up If the reader is installed correctly and is operational the indicator light...

Page 19: ...ocument window until it stops Note Do not move the document during the scanning process 8 Observe the lights during the scanning procedure The yellow LEDS change from landing lights sequence to prgress bar sequence while the reader scans and processes the data Ensure that the document is held still whilst reading The OK light green tick turns on indicating a successful read The yellow LEDs return ...

Page 20: ...cument on the glass document window 3 Push the document until the leading edge is all the way to the back far left corner When the document reaches its proper position the reader will automatically start scanning the document Note Make sure the document lies flat against the document window and held still during reading 4 Observe the indicator lights during the scanning procedure The yellow LEDS c...

Page 21: ... Page 21 of 29 imaging so the document reading procedure is identical to the procedure described above but depending on the document may take typically 4 to 12 seconds the yellow progress bar LEDs turning off will show when the document can be removed ...

Page 22: ...irt use a mild water based glass cleaner suitable for touchscreen displays on a lightly dampened microfibre cloth 3 Verify that there are no streaks or smudge spots remaining on the document window 4 Clean the body of the reader with a microfibre cloth which has been lightly dampened with water 5 Turn on the reader by quickly pressing the power switch 6 Verify that the power up self test performs ...

Page 23: ...er gasket seal The status RFID PCB should stay in place 3 Check that the status RFID PCB is correctly located before reassembly It should sit inside the reader and be pushed forward into the retaining clips left picture arrowed The close up view shows 1 the PCB correctly positioned against the clip and 2 correctly seated into the reader chassis ...

Page 24: ...he reader and lower the rear of the glass down to mate with the lower chassis You should not need to use force NOTE It is important that the internal components be free from dust or other contamination If any dust is present use compressed air to remove it from the optical chamber 5 Secure in place with the two screws ...

Page 25: ...optical chamber Communication Interfaces and Protocols Interface USB 2 0 480 Mbit s High Speed Host USB Power Reader can be powered from a single host USB 2 0 connector DC power supply also available USB connectors One USB B connect host Two USB A connectors peripherals USB cable length 2 00 m 79 inches Aux USB power 5V DC 500mA per port with external power supply only Power Supply Specifications ...

Page 26: ...t damaged or disabled The reader is not communicating with host PC system The cable is not properly connected or USB drivers are not properly installed Verify that the USB cable is connected to the host Verify that the USB driver is installed Verify that only one reader is connected to the host system and only one instance of the host application is running The Red cross LED illuminates when a doc...

Page 27: ...ons or services that are found and retest using the Gemalto demo application You do not have PC Administrative rights Consult with your IT support representative LEDs do not change after reading an RF chip This is a normal condition RF status is displayed only on the host screen Reader becomes unresponsive Close and restart the application Disconnect USB and PSU from PC and then reconnect Disconne...

Page 28: ...ervices GTS Before contacting GTS Be prepared to provide the information required to properly diagnose the problem A detailed description of the problem A detailed description of the actions taken to correct the problem The serial number of the reader located on the reader s bottom panel Contacting GTS Once you have the above information contact Gemalto s Global Technical Services at technical ser...

Page 29: ...led reader along with verification of the location of the service depot to where it should be sent 5 Return The system manager will carefully disconnect the defective equipment The reader should ideally be packaged in its original packing box If not a suitable box with sufficient packing material should be used to minimize damage during transit Place a copy of the RMA form inside the box The RMA n...