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Appendix D: Customer Service
If you cannot solve the problem after following the instructions on page 39, contact Gemalto’s
Global Technical Services (GTS).
Before contacting GTS
Be prepared to provide the information required to properly diagnose the problem:
A detailed description of the problem
A detailed description of the actions taken to correct the problem
The serial number of the reader (located on the reader’s bottom panel)
Contacting GTS
Once you have the above information, contact GTS via one of the following methods:
The Americas
1545 Carling Ave. Suite 700
Ottawa, ON K1Z 8P9
Telephone:
+1 613 221-4948
Europe, Middle East and Africa
35 Harbour Exchange Square
London, E14 9GE
Telephone: +44 (0) 203 435 5786
Asia, Pacific and Australia
12 Ayer Rajah Crescent
Singapore 139941
Telephone:
+65 6317 3427