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8.
Guarantee
By law, all goods sold must comply with their description and must be of
merchantable quality and be fit for their intended purpose.
This guarantee does not in any way affect the sellers’ legal obligation or the
consumer’s rights under any Stature, including the Sale of Goods Act, 1979.
All Gen3 equipment, hardware and software, is fully guaranteed to meet the CE
standards of the European Union, and the warranty insures against faulty
workmanship, operation or performance for a period of ONE YEAR (unless otherwise
stated) from date of purchase by the user of the product.
All claims against this guarantee MUST be supported by evidence of purchase, such
as a bill of sale or invoice, and it is the responsibility of the claimant to furnish such
proof.
In the first instance, claims should be made through the original agent from whom
it was purchased. In the event of difficulty, users are requested to contact Gen3
direct.
Gen3, or an appointed distributor, will at their discretion repair or replace part or the
entire product to provide, in their judgement, a satisfactory performance of the
system consistent with its age and apparent usage.
This guarantee covers the cost of both parts and labour required to correct the
malfunction, but specifically excludes: wear and tear, consumables, physical damage
due to incorrect use or misuse and damage or faulty operation due to unauthorised
or inexpert repairs.
This guarantee is limited to the performance of the system only. Gen3 Systems
Limited accepts no responsibility for any consequential loss or damage, nor claimed
or implied performance, when the system is used with any other equipment or
software.
This guarantee may be invalidated if the system is subject to inappropriate use, used
in adverse environments or if conditions outside the specification of the system have
been subjected to unauthorised modifications.
This guarantee does not cover the expense of service engineers’ visits to the site to
repair or commission the system.
