SXBlue GPS Reference Manual
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Q – What do I do if I want to evaluate e-Dif?
A – We suggest that you contact your dealer to see if they have a unit available with e-
Dif activated for your testing.
6.2 Support and Repairs
Q - How do you recommend that I pursue support to solve a problem that I can’t isolate?
A - We recommend that you contact your dealer first. With their experience with this and
other products from Geneq, they’re likely to help you isolate a problem. If the issue is
beyond the capability or experience of your dealer, either they or you can speak with a
Technical Service Representative from Geneq.
Q - Can I contact Geneq directly regarding technical problems?
A - Yes, however, we recommend that you speak to your dealer first as they would be
your local support. They may be able to solve your problem more promptly than us, due
to their location and experience with our equipment.
6.3 Troubleshooting
Q - What do I do initially if I have a problem with the operation of the SXBlue GPS
module?
A - Try to isolate the source of the problem. Problems are likely to fall within one of the
following categories. It’s important to review each in detail to remove each from being a
suspect source of the problem.
•
Power, communication, and configuration
•
GPS reception and performance
•
SBAS reception and performance
•
External corrections
•
Installation
The questions in the following sections provide information that may help you to isolate
and solve the problem that you are experiencing.
Q - What do I do if I can’t resolve the problem after trying to diagnose it myself?
A - You should contact your dealer to see if they have any information that may help to
solve the problem. They may be able to provide some in-person assistance too. If this
either isn’t viable or does not solve the problem, Geneq Technical Support is available
during normal business hours to help solve the problem. You may reach Technical
Support at:
Telephone number: +1-514-354-2511
Fax number:
+1-514-354-6948
E-mail address:
support@geneq.com
Technical Support is available from 8:30 AM to 5:00 PM Eastern Time, Monday to
Friday.