The most common problems with hearing devices...
Common Device FAQ’s
What’s that “beeping noise”?
Your Simplicity device is equipped with
a Low Battery Warning system. The
device will emit a beep (unrelated to a
memory change beep) when the bat-
tery is low on power. If the battery is
not changed soon after the warning
beep, the device will shut off.
How long will a battery last?
Depending on the amount of daily
use, a battery should last approxi-
mately 80 hours. Be sure to open the
battery door each night after use.
Why did my device stop working?
Almost all hearing aid problems are
related to a weak battery or ear wax
blockage. Correctly install a new bat-
tery and check the device for wax
blockage in tube. Call customer ser-
vice if you have any questions.
We provide free, personal customer support for our hearing
devices. Most problems can be quickly resolved over the p
hone. Talk with our friendly staff at:
(877) 763-8327.
It is extremely rare for a new device to malfunction.
The two most common issues with any type of hearing device are ear
wax blockage inside the device or use of weak batteries. Please read
important device maintenance procedures below...
Help with your new device is just a call away!
* Clean the tube
anytime you see
blockage in the
Hearing Made Simple
www.generalhearing.com
Questions about your device?
Call us toll-free at:
(877) 763-8327
Monday thru Friday 8 - 7 p.m. Central time
Please call our Customer Service Center before returning merchandise!
Order accessories by phone!
Call: (877) 763-8327
Have ear checked and cleaned
before using device.
Ear wax is the #1 problem for any
hearing device. Some individuals pro-
duce more ear wax than others and
it can block the sound port of your
hearing device after just one use. This
can cause the device to sound weak
or dead. If you experience problems
with earwax, consider having your ears
cleaned by a health professional.
Weak or dead batteries
Remove the paper tab before installing
into the device. Miniature zinc-air batter-
ies should last about a week, depend-
ing on the amount of daily use.
Save battery life!
Fully open the bat-
tery door before bedtime each night.
“They quickly
resolved my
problem over the
phone in just a
couple of minutes”
Removing earwax blockage in
your device.
At the end of each day, clean the exte-
rior with a tissue and inspect the open-
ing of the Sound port dome and poly-
tubing for any blockage, moisture, or
wax buildup. The tubing should be
clear. If you see any wax blockage,
remove the tubing and clean with the
multi-cleaning tool included in device
package.
To use the cleaning tool:
insert the
filament line into the opening of the
poly-tube.Push the filament through
the tube completely to ensure all debris
has been pushed out of the tube. This
complete procedure is demonstrated
on the DVD.
