Warranty Certificate
•Warranty period starts from the date of delivery of the product to the consumer and
lasts for two (2) years. The entire product, including all its parts, is under warranty
during the warranty period. If the product fails, the time spent for repairing is added to
the warranty period. The warranty period of the product replaced during the warranty
period is limited to the remaining warranty period of the purchased product.
•The maintenance and repair period of the product cannot exceed twenty (20)
working days during its lifetime. This period starts from the date when the failure in
the product is notified to the authorized service station or the seller, if the warranty
period still continues, and from the date of delivery of the product to the authorized
service station, if the warranty period has already ended. The consumer can make
the failure notice by phone, fax, e-mail, registered letter with return receipt and
similar ways. In case of dispute, the consumer has the burden of proof regarding
the relevant notice.
•Pursuant to article 11 of the Law on the Protection of the Consumer No. 6502,
if the products are found to be defective, the consumer may exercise one of the
following rights:
- Rescission of the contract by declaring that they are ready to return the sold item,
- Withholding the sold product and requesting a discount from the sales price in
proportion to the defects,
- If it does not require an excessive cost, requesting free repair of the sold item at the
seller’s expense,
- If available, requesting that the sold product be replaced with a non-defective one.
The seller is obliged to fulfill the requirement as per the choice of the consumer. The
rights of free repair or replacement of the product with a non-defective one can also
be used against the manufacturer or the importer.
