15
EN.800.003-V2.11(2)
SV-16 v2 Quick Start Guide
About product repairs and returns
About product repairs and returns
This section explains the product return process.
What should I do if the product is not working?
Contact Genetec Technical Assistance for troubleshooting. An RMA form
will be issued to you if the problem cannot be resolved. For information,
see
Technical support
on page iv.
How do I return the product?
If a replacement unit is required, you must complete the RMA form pro-
vided by Genetec Technical Assistance before being issued an RMA num-
ber. Once you are given a number, you can then return the defective unit.
The customer is responsible for all return shipping charges, and Genetec
will pay the shipping charges to send the repaired product back to the
customer.
IMPORTANT
If no problem is found with the unit, the customer is
invoiced.
Where to find system information
You need to have all system information on hand when contacting Gene-
tec Technical Support, such as the Product ID number and image version
(platform version).
Find Security Center system license information
1
Log on to Config Tool or Security Desk on the remote computer where
the application is installed.
2
Click the
Home
button.
3
From the Home page, click the
About
button.
Find Omnicast system license information
1
Log on to the Config Tool, Live Viewer, or Archive Player.
2
Click the
Help
menu, and click
Technical support
.
