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EN.800.003-V2.11(2)
SV-16 v2 Quick Start Guide
Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its
worldwide clientele with the best technical support services available. As a
Genetec customer, you have access to the Genetec Technical Assistance Portal
(GTAP), where you can find information and search for answers to your product
questions.
•
Genetec Technical Assistance Portal (GTAP).
GTAP is a support website that
provides in-depth support information, such as FAQs, knowledge base
articles, user guides, supported device lists, training videos, product tools,
and much more.
Prior to contacting GTAC or opening a support case, it is important to look at
this website for potential fixes, workarounds, or known issues. You can log in
to GTAP or sign up at
https://gtap.genetec.com
.
•
Genetec Technical Assistance Center (GTAC).
If you cannot find your
answers on GTAP, you can open a support case online at
https://
gtap.genetec.com
.
For GTAC's contact information in your region see the
Contact page at
https://gtap.genetec.com
.
NOTE
Before contacting GTAC, please have your System ID (available from the
About button in your client application) and your SMA contract number (if
applicable) ready.
•
Licensing.
For license activations or resets, please contact GTAC at
https://gtap.gene-
tec.com
.
For issues with license content or part numbers, or concerns about an
order, please contact Genetec Customer Service at
customerser-
vice@genetec.com
, or call 1-866-684-8006 (option #3).
If you require a demo license or have questions regarding pricing, please
contact Genetec Sales at
sales@genetec.com,
or call 1-866-684-8006
(option #2).
Additional resources
If you require additional resources other than the Genetec Technical Assistance
Center, the following is available to you:
•
GTAP Forum.
The Forum is an easy to use message board that allows clients
and Genetec staff to communicate with each other and discuss a variety of
topics, ranging from technical questions to technology tips. You can log in or
sign up at
https://gtapforum.genetec.com
.
•
Technical training.
In a professional classroom environment or from the
convenience of your own office, our qualified trainers can guide you through
system design, installation, operation, and troubleshooting. Technical training
services are offered for all products and for customers with a varied level of
technical experience, and can be customized to meet your specific needs and
objectives. For more information, go to
http://www.genetec.com/Services
.
