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c. Check whether the connection between TVGo DVB-T01 and the antenna is
correct.
6. When I watch TV, the screen shows nothing or an error message.
a. May be because the signal is too weak in intensity, it is unable to display the
TV program correctly. Please change the antenna location or use an external
antenna.
b. Check whether the line between TVGo DVB-T01 and the antenna is correct.
c. Please check VGA card driver is installed correctly.
d. Please confirm the edition of your operating system is Windows 2000 (SP4) or
Window XP (SP1/SP2)
e. Please confirm that you have already installed Microsoft DirectX 9.0c
7. I can see the image, but cannot hear any sound.
a. Make sure the hardware and driver of the sound card is correct on your
computer.
b. Please check the volume is not mute.
8. Why can’t I start the application?
a. Your system needs to have the sound card and driver installed.
Please note: Whether you want to have sound or not, your sound card and
driver must be installed correctly.
b. Please check the TV station signal quality and intensity.
9. While I watch the TV program, the sound is normal, but the screen is black,
why is this?
a. Please make sure your display card driver and Microsoft DirectX 9.0c are
installed correctly.
10. When I playback video files stored on the notebook computer, why it is
always not smooth?
a. Please check the power management on your notebook computer. This power
management function will reduce the operation frequency of CPU, please
un-check the power saving box.
