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Chapter 6 Q&A
In this chapter, we list some questions that you might have during installation and
using TVGo DVB-T02Q MCE. Please look through these questions before you contact your
retailer or us.
1.
If you use Windows XP SP1, please go to the following website to download
the patch program for USB.
http://support.microsoft.com/kb/822603/
2. Windows is unable to find TVGo DVB-T02Q MCE hardware.
a. Make sure the connection for TVGo DVB-T02Q MCE and USB cable to the PC is
correct.
b. Wait for system to look for the hardware when you plug the TVGo DVB-T02Q MCE
into your system.
c. Restart your computer.
d. If there is still a problem, manually use the control panel to add/remove TVGo
DVB-T02Q MCE. This way you can make sure the installation is correct.
e. Remove and insert the USB cable that connects TVGo DVB-T02Q MCE and
computer again.
(The duration between the pullout and plug-in of TVGo
DVB-T02Q MCE should be at least 5 seconds.)
f. Please try to use another USB port.
3. Windows is unable to install the driver of TVGo DVB-T02Q MCE.
a. While installing the driver, please confirm TVGo DVB-T02Q MCE installation disc is
put correctly in your disc drive.
b. While you manually install the driver, make sure the path to the driver files is
correct.
4. How do I Install the application software?
You have two ways to start the installation procedure.
a. Install the disc, the system will carry out the installation procedure
automatically to install the software and driver.
b. Install the Setup.exe in the disc manually.