29
Troubleshooting (cont.)
Q.
The control displays Err when it first comes on, and I can
not set the temperature or use the press.
A.
.
The.
Err
. message. will. display. if. the. heating. signal. from. the.
platen.has.been.cut.off,.interrupted,.or.the.heating.sensor.has.failed..First.
check.the.Lime.Green.temperature.connector.that.plugs.into.the.digital.
control..At.the.top.of.the.controller,.there.is.a.green.connector.that.plugs.
in. with. 2. small. wires.. This. is. the. temperature. sensor. wire.. Check. to.
make. sure. is. it. properly. seated.. If. after. unplugging. and. plugging. the.
lime.green. connector.the. Err. message. still.appears,. unplug. the. green.
connector.and.remove.the.2.tiny.wires.from.the.lime.green.plug..Cut.
them.back.1/4”.and.strip.them.so.they.have.new.connections..Reconnect.
them.to.the.lime.green.plug.so.they.are.screwed.in.tightly.and.can.not.
pull.out..Plug.the.green.plug.back.in.and.turn.the.press.on..
Q.
I press the keys on the keypad, and there is no sound or
response from the controller.
A.
.
Confirm.that.the.Operator.Lockout.feature.has.not.been.turned.
on..Check.the.connection.of.the.keypad.to.the.controller..This.is.inside.
the.top.panel..Unplug.the.power.cord..Remove.the.two.screws.in.between.
the.clamp/linkage.that.hold.down.the.top.panel,.and.carefully.lift.the.
panel.up.and.look.inside.at.the.digital.controller..The.keypad.connector.
passes.in.through.the.top.panel..It.should.wind.around.the.first.circuit.
board.and.be.seated.fully.into.the.connector..Check.the.black.keypad.
connector.that.plugs.into.the.circuit.board.to.see.if.it.has.pulled.apart..
Also.check.the.area.where.the.keypad.connects.to.the.front.membrane.
to.see.if.the.leads.have.been.damaged..The.membrane.keypad.may.need.
to.be.replaced.
Q.
I pressed a transfer upside down. The inks and transfer
material have burned onto the heat platen.
A.
.
Cool.the.press.down..Using.a.nonabrasive.detergent.or.cleaner,.
thoroughly. scrub. the. heat. platen. surface.. Do. not. use. an. abrasive.
scrubber,.or.a.pad.that.will.scratch.the.Teflon.coating.of.the.platen..If.
you.are.still.unable.to.remove.the.transfer.material,.obtain.teflon.heater.
block.cleaner.from.the.factory.
