Troubleshooting
126
7
Cannot connect to the Scan-
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press
[
#
]
,
remove the original, and then
log off.
[
ProgDest
]
does not appear on
the fax or scanner screen for
specifying destinations.
[
Restrict Adding of User Destina-
tions
]
is set to
[
Off
]
in
[
Restrict
Use of Destinations
]
in
[
Extended
Security
]
, so only the user ad-
ministrator can register desti-
nations in the address book.
Registration must be done by
the user administrator.
Stored files do not appear.
User authentication may have
been disabled while
[
All Users
]
is not specified.
Re-enable user authentication,
and then enable
[
All Users
]
for
the files that did not appear.
For details about enabling
[
All
Users
]
, see p.62 “Specifying
Access Permission for Stored
Files”.
Destinations specified using
the machine do not appear.
User authentication may have
been disabled while
[
All Users
]
is not specified.
Re-enable user authentication,
and then enable
[
All Users
]
for
the destinations that did not
appear.
For details about enabling
[
All
Users
]
, see p.73 “Protecting the
Address Book”.
Cannot print when user au-
thentication has been specified.
User authentication may not
be specified in the printer
driver.
Specify user authentication in
the printer driver.
For details, see the printer
driver Help.
If you try to interrupt a job
while copying or scanning, an
authentication screen appears.
With this machine, you can
log off while copying or scan-
ning. If you try to interrupt
copying or scanning after log-
ging off, an authentication
screen appears.
Only the user who executed a
copying or scanning job can
interrupt it. Wait until the job
has completed or consult an
administrator or the user who
executed the job.
Cannot register entries in
[
Pro-
gram No.10
]
for program regis-
tration in the copier or printer
function.
If “Change Initial Mode” is set
to
[
Program No.10
]
in
[
General
Features
]
in
[
Copier / Document
Server Features
]
, entries can be
registered in
[
Program No.10
]
only by the machine adminis-
trator.
The machine administrator
must carry out the registra-
tion.
Condition
Cause
Solution
D0086951_RussianC45-EN.book Page 126 Wednesday, May 31, 2006 11:45 AM
Summary of Contents for DSm725e
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