Troubleshooting 8-12
Software Problems
An application program does not work correctly.
z
Make sure that the software is correctly installed.
z
If an error message appears on the screen, consult the software
program’s documentation for further information.
z
If you are sure the operation has stop, reset the computer. (See
“Resetting the Computer” later in this chapter.)
Sound Problems
No sound is produced.
z
Make sure that the volume control is not set too low.
z
Make sure that the computer is not in Sleep mode.
z
If using an external speaker, make sure that the speaker is properly
connected.
Distorted sound is produced.
z
Make sure that the volume control is not set too high or too low. In
most cases, a high setting can cause the audio electronics to distort the
sound.
The sound system does not record.
z
Adjust the playback or recording sound levels.
The external microphone or audio device does not work.
z
Make sure that the microphone is connected to the proper connector
on the computer.
z
Click the speaker symbol on the taskbar and check the Windows
volume control.
z
Check the volume control of your computer.