Getac K120, User Manual

Page 1: ...Rugged Mobile Computing Solutions K120 USER MANUAL ...

Page 2: ...oduct names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice For the latest version of the manual please visit the Getac website at www getac com ...

Page 3: ...k Components Optional 16 Multiple Usage Modes 21 Changing Usage Modes 22 Opening and Closing the Display 24 Chapter 2 Operating Your Computer 26 Navigating on the Screen 27 Using the Touchscreen 27 Using the Dual Mode Display Optional 30 Using the Keyboard Dock 31 Using the Keyboard 31 Using the Touchpad 35 Using Network and Wireless Connections 37 Using the LAN 37 Using the WLAN 38 Using the Blue...

Page 4: ...ice 54 Connecting a Device for USB Charging 55 Connecting a Serial Device 56 Connecting an Audio Device 57 Using Various Card Readers 58 Using Storage Cards 58 Using Smart Cards Optional 59 Using the NFC RFID Reader Optional 60 Changing or Replacing 61 Replacing the SSD 61 Chapter 5 Using BIOS Setup 62 When and How to Use 63 Menu Descriptions 64 Information Menu 64 Main Menu 64 Advanced Menu 65 Se...

Page 5: ...nsor Problems 87 Software Problems 88 Sound Problems 88 Startup Problems 89 WLAN Problems 89 Other Problems 91 Resetting the Computer 92 System Recovery 93 Using Windows RE 93 Using Recovery Partition 94 Using the Driver Disc Optional 95 Appendix ASpecifications 96 Tablet Specifications 97 Keyboard Dock Specifications 99 Appendix B Regulatory Information 100 On the Use of the System 101 Class B Re...

Page 6: ...iv ENERGY STAR 7 0 111 Battery Recycling 113 ...

Page 7: ...1 Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Page 8: ...find these standard items K120 Tablet Keyboard Dock optional Battery pack x 2 or High capacity battery pack x 2 AC adapter AC power cord Stylus Tether Screen cleaning cloth Document s Driver disc optional Inspect all the items If any item is damage or missing notify your dealer immediately ...

Page 9: ... the other side The battery release latch should automatically engage NOTE If you have the high capacity battery model the battery pack looks different from the one shown here The removal and installation method is the same 2 Slide the lock of the battery release latch downward to the locked position CAUTION Make sure the latch is correctly locked not revealing the underneath red part Locked Unloc...

Page 10: ...r to the unlocked position and open the cover 2 Remove one screw to detach the small metal plate that covers the micro SIM card slot 3 Noting the orientation insert the micro SIM card all the way into the slot NOTE To remove the micro SIM card just push in the card to release it and then pull it out ...

Page 11: ...ne of the tether s loop through the hole of the stylus tie a dead knot at the end and pull the tether so that the knot fills in the hole and prevents the tether from falling off 2 Insert the other loop to the tether hole on the Tablet Then insert the stylus through the loop and pull it tight ...

Page 12: ...power to the computer for the very first time When the AC adapter is connected it also charges the battery pack For information on using battery power see Chapter 3 You must use AC power when starting up the computer for the very first time 1 Tablet Only Open the cover of the power connector The cover is protected by a security lock Slide the lock outward to unlock the cover Plug the DC cord of th...

Page 13: ...d of the AC adapter to the power connector Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet 2 Power is being supplied from the electrical outlet to the AC adapter and onto your computer Now you are ready to turn on the computer ...

Page 14: ...ult settings have been changed If the menu appears simply select Continue Turning Off When you finish a working session you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode To Do this Power off Shutdown Select Power Shut down Sleep Use one of these methods Press the power button Select Power Sleep With the Keyboard Dock Close the top cover Press Fn F12 Hibern...

Page 15: ...ou need to open the protective covers to access the connectors When not using a connector make sure to close the cover completely for water and dust proof integrity Engage the locking mechanism if existing Tablet Components Front Components Ref Component Description Camera cover Covers the camera lens Slide the cover to open or close it The cover provides privacy protection ...

Page 16: ...lighting condition for automatic adjustment of the LCD brightness Touchscreen Displays and receives information for the computer P2 button The default function is Camera or Barcode Trigger depending on your model Camera Starts the G Camera application Barcode Trigger Serves as the trigger button for the barcode reader if your model has the module Stereo speaker Sends out sound and voice from your ...

Page 17: ...charging is in an abnormal state Replace the battery in case this happens RF Radio Frequency Lights blue when the RF radio of any RF feature WLAN Bluetooth WWAN is on Windows logo button Opens or closes the Start menu Plus button Increases the sound volume Minus button Decreases the sound volume P1 button Opens or closes the OSD Control Panel When pressed longer Serves as the Ctrl Alt Del keyboard...

Page 18: ...he camera function When the camera lens is in use the indicator beside it lights up NFC RFID reader optional Reads data from NFC RFID tags Battery pack Supplies power to your computer when external power is not connected NOTE If you have the high capacity battery model the battery pack looks different from the one shown here ...

Page 19: ...s holder Holds the stylus Depending on the model the component can be one of the following None USB 2 0 port Connects a USB device such as a USB flash disk printer digital camera joystick and more RS232 serial connector Connects a serial mouse or serial communication device RJ 45 connector Connects the LAN cable Security lock Locks the cover of the power connector Power connector Connects the AC a...

Page 20: ...em first MicroSD card slot Accepts a microSD card for removable storage media Micro SIM card slot optional Accepts a micro SIM card for models having the WWAN module NOTE The slot still exists but cannot be used for models without the WWAN module Kensington lock Locks the computer to a stationary object for security Smart card reader optional Accepts a smart card for additional security feature Po...

Page 21: ...phone with 4 pole TRRS 3 5mm jack HDMI connector Connects a HDMI monitor or TV set Top Components Ref Component Description Barcode reader lens optional Scans and reads barcodes Bottom Components Ref Component Description Tri antenna passthrough optional Connects to the docking station for using external WLAN GPS WWAN antenna Battery release latch Releases the battery pack The latch has a locking ...

Page 22: ...icle dock Keyboard Dock Components Optional NOTE The Keyboard Dock can be purchased separately Specific models come with the Keyboard Dock See Multiple Usage Modes later in this chapter for more information Top Components Ref Component Description Tablet release latch Releases the Tablet The latch has a locking mechanism ...

Page 23: ...ection mechanism is activated CAUTION Do not remove the battery during this period Blinks red once per second when the battery s capacity is below 10 Blinks red rapidly once per 0 5 second when there is a thermal protection problem Ask for repair service in case this happens Blinks amber when the battery charging is in an abnormal state Replace the battery in case this happens RF Radio Frequency L...

Page 24: ... USB device such as a USB flash disk printer digital camera joystick and more SD card slot Accepts a SD card for removable storage media RS232 serial connector Connects a serial mouse or serial communication device Power connector Connects the AC adapter Left Side Components For covers with an arrowhead icon push the cover toward one side to unlock and the other side to lock The arrowhead points t...

Page 25: ...onnects a HDMI monitor or TV set RJ 45 connector Connects the LAN cable USB 3 0 port Connects a USB device such as a USB flash disk printer digital camera joystick and more Bottom Components Ref Component Description Handle Provides a convenient way to carry the computer The extendable handle also serves as a stabilizer for the touchscreen to hold firm when you tap on it ...

Page 26: ...Description Tri antenna passthrough optional Connects to the docking station for using external WLAN GPS WWAN antenna Docking connector Connects a proprietary dock such as the office dock and vehicle dock WLAN WWAN GPS ...

Page 27: ...otebook computer Tablet Mode You can easily detach the Keyboard Dock and leave it behind when you desire the portability of the Tablet Convertible Mode You can transform the system from notebook to tablet and back again For the transformation the Tablet has to be detached flipped over and then reattached NOTE This mode is not supported if the high capacity battery packs are installed Presentation ...

Page 28: ...er of the power connector on K120 Tablet is closed and locked 2 Depending on the desired usage mode have K120 Tablet face inwards or outwards Align and put K120 Tablet down on the holder The release latch should click into place Notebook Mode Convertible Presentation Mode 3 Push the lock of the release latch upwards to the locked position ...

Page 29: ...Detaching the Keyboard Dock 1 Push the lock of the release latch downwards to the unlocked position 2 Slide the release latch toward the right and while holding the latch lift K120 Tablet out of the holder ...

Page 30: ... display i e K120 Tablet You can tilt the cover forward or backward for optimal viewing clarity CAUTION There is a limit to the tilting angle Do not go beyond the limit 120 degrees 3 While using the touchscreen function in Notebook Mode extend the handle to stabilize the Keyboard Dock ...

Page 31: ...25 To close 1 Close the display 2 Lift the cover latch to engage it on the display ...

Page 32: ...only the parts containing information unique to your computer CAUTION Do not expose your skin to the computer when operating it in a very hot or cold environment The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body ...

Page 33: ... fingertips and a capacitive tipped stylus You can change the touchscreen sensitivity settings to suit your scenario Double tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options as shown below NOTE In high temperatures above 60 o C 140 F set the mode to Touch instead of Glove or Pen mode If liquid is spilled on the touchscreen causing a wet a...

Page 34: ...g Multi touch Gestures You can interact with your computer by placing two fingers on the screen The movement of the fingers across the screen creates gestures which send commands to the computer Here are the multi touch gestures that you can use Gestures Actions finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll...

Page 35: ... specific gesture Press and Tap Press on target and tap using a second finger Use press and tap to access the shortcut menu Two finger Tap Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support the specific gesture Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and ...

Page 36: ...y is set to Touchscreen mode by default Touchscreen mode provides all the functionalities that an ordinary touchscreen has When the Computer receives signals from the digitizer pen the display automatically switches to Digitizer mode You can move the cursor by bringing the digitizer pen close to the screen without actually touching the screen s surface ...

Page 37: ...riter Several keys are added such as the Ctrl Alt Esc and lock keys for special purposes The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using Cursor Control Keys Cursor control...

Page 38: ...use these keys to enter numerals NOTE When the numeric keypad is activated and you need to type the English letter in the keypad area you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead The Num Lock key can be disabled See M...

Page 39: ...s that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted on the keytop The hot keys are described next Key Description Switches the keyboard backlight on and off option Swi...

Page 40: ... the touchscreen on or off Switches the touchpad off or on Switches the system sound output off mute or on Switches the display on or off Serves as the sleep button that you can define with Windows Power Options Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific...

Page 41: ...rolling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on the screen moves acc...

Page 42: ... The object will drop into the new location or Gently tap twice on the pad and on the second tap keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Configuring the Touchpad You may want to configure the touchpad to suit your needs For example if...

Page 43: ... Wireless Connections Using the LAN To connect the network cable to the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub If you have the Keyboard Dock ...

Page 44: ... below methods Select Settings Network Internet Airplane mode Use the Airplane Mode button in the OSD Control Panel Press Fn F1 if the Keyboard Dock is connected Connecting to a WLAN Network 1 Make sure that the WLAN function is enabled as described above 2 Select the network icon in the lower right of the task bar 3 Select the device you want to connect from the search results 4 Some networks req...

Page 45: ...de You can control the Airplane mode using one of the below methods Select Settings Network Internet Airplane mode Use the Airplane Mode button in the OSD Control Panel Press Fn F1 if the Keyboard Dock is connected Connecting to another Bluetooth Device 1 Make sure that the Bluetooth function is enabled as described above 2 Make sure that the target Bluetooth device is turned on discoverable and w...

Page 46: ...t Settings Network Internet Airplane mode Slide the Cellular switch to the On position To turn off the WWAN radio You can turn off the WWAN radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on Airplane mode You can control the Airplane mode using one of the below methods Select Settings Network Internet Airplane mode Use the Airplane Mode button in ...

Page 47: ... computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Page 48: ... When you disconnect the AC adapter disconnect from the electrical outlet first and then from the Computer A reverse procedure may damage the AC adapter or Computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your Computer runs on DC power but an electrical outlet ...

Page 49: ...tions In such conditions the battery will be regarded as fully charged at 80 capacity The battery level may automatically lessen due to the self discharge process even when the battery pack is fully charged This happens no matter if the battery pack is installed in the computer To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Indicator on the c...

Page 50: ...ed result The actual operating time can be different from the estimated time depending on how you are using the computer The operating time of a fully charged battery pack depends on how you are using the computer When your applications often access peripherals you will experience a shorter operating time The two battery packs are discharged in parallel By Operating System You can check the approx...

Page 51: ...ing The icon shows the charge remaining in 10 percent increments until the charge reaches the low battery level Low The battery charge has reached the low battery level Critically low The battery charge has reached the critical battery level By default Windows will display a notification and put your computer into Hibernation When the battery is low the computer s Battery Indicator also blinks red...

Page 52: ...he other one is supplying the power If you have the high capacity battery model the battery pack looks different from the one shown here The removal and installation method is the same To replace the battery pack follow these steps 1 If the Keyboard Dock is connected detach it See Detaching the Keyboard Dock in Chapter 1 for instructions 2 Slide the lock of the battery latch upwards to the unlocke...

Page 53: ...he battery compartment at an angle and then press down the other side The battery latch should automatically engage 5 Slide the lock of the battery latch downward to the locked position CAUTION Make sure the battery latch is correctly locked not revealing the underneath red part Locked Unlocked revealing red part ...

Page 54: ...ggestions Do not disable Power Management Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turn off the display When not using a connected device disconnect it Turn off the wireless radio if you are not using the wireless module such as WLAN Bluetooth or WWAN Turn off the computer when you are not using it ...

Page 55: ...49 Chapter 4 Using Options and Peripherals This chapter describes the use of optional modules and the connection of peripherals ...

Page 56: ...touch it resulting in a failed operation Besides touching freezing metal with your finger can cause frostbite The fingerprint scanner if your model has the feature provides a strong authentication mechanism based on fingerprint recognition You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password Enrolling a Fingerprint NOTE You can enroll a fingerpri...

Page 57: ...print the user can log on by tapping the Fingerprint option in Windows login screen and then placing the finger on the scanner The user can also dismiss the lock screen with the fingerprint The fingerprint scanner has 360 degree readability You can place your finger in any orientation for the scanner to recognize an enrolled fingerprint If fingerprint login attempts fail three times you will be sw...

Page 58: ...ing software and open a new or existing file Place the insertion point or called cursor where you want the data to be entered 2 Press the Trigger button P2 on your Tablet The button function is configured by G Manager 3 The light projected from the lens consists of a center marker and four corner markers Make sure the barcode is within the four corner markers Adjust the lens distance from the barc...

Page 59: ...l display monitor to your computer The Tablet has an HDMI connector The Keyboard Dock has a VGA connector and a HDMI connector Depending on the type of your monitor plug the monitor s signal connector to the HDMI or VGA connector You can switch the display output by using Windows Control Panel OSD Control Panel or Fn F5 if the Keyboard Dock is connected VGA HDMI ...

Page 60: ... such as a digital camera scanner printer modem and mouse NOTE The USB 3 0 port on your Tablet can also function as a PowerShare USB port when set up accordingly See Connecting a Device for USB Charging later for information The Keyboard Dock has three USB 3 0 ports USB 3 0 depending on your setting USB 2 0 Select models only ...

Page 61: ...he Tablet supports a PowerShare USB 3 0 port You can use this port to charge mobile devices even when the computer is in power off sleep or hibernation state A connected device is charged by either external power if the AC adapter is connected or by the computer s battery if the AC adapter is not connected In the latter case charging will stop when the battery level gets low 20 capacity Notes and ...

Page 62: ...SB charging will stop in the following situations You shut down the computer by pressing the power button for more than 5 seconds All power AC adapter and battery pack is disconnected and then reconnected during power off state For USB devices which do not require charging connect them to other USB ports on your computer Connecting a Serial Device Select models have a serial port for connecting a ...

Page 63: ...nd sound through an external audio device The combo connector is the 4 pole TRRS 3 5mm type Apple iPhone Recessed so you can connect a compatible headset microphone SAFETY WARNING To prevent possible hearing damage do not listen at high volume levels for long periods ...

Page 64: ...o insert a storage card 1 Locate the storage card reader and open the protective cover 2 Noting the orientation slide the card into the slot until it reaches the end 3 Close the cover 4 Windows will detect the card and assign it a drive name To remove a storage card 1 Open File Explorer and select Computer 2 Right click the drive with the card and select Eject 3 Slightly push the card to release a...

Page 65: ...t intelligently with a smart card reader To insert a smart card 1 Locate the smart card reader and open the protective cover 2 Slide the smart card with its label and embedded computer chip facing down into the slot 3 Close the cover To remove a smart card 1 Make sure that the software is not accessing the smart card 2 Open the cover 3 Slightly push the card to release and then pull it out of the ...

Page 66: ...FC RFID tag have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the computer NOTE When not using an NFC RFID card do not leave it within or near the antenna area For enhanced applications and customization of the module contact your authorized Getac dealer The NFC reader requires specialized applications For further information ask your system administ...

Page 67: ... AC adapter 2 Locate the SSD canister and open its protective cover 3 Pry the rubber strip to release it 4 Using the rubber strip pull the SSD canister out of the slot 5 Noting the orientation insert the new SSD canister all the way into the slot 6 Make sure the rubber strip is engaged ...

Page 68: ...BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup Utility ...

Page 69: ...od 1 During system startup when the logo screen appears tap the screen or press the Windows Logo button on your computer In the pre boot menu that appears select Setup Utility NOTE If you don t want any accidental tapping to invoke the pre boot menu you can disable this method by setting the Screen Tapping for Boot Options item in the BIOS Setup Utility For Windows 10 models the time period in whi...

Page 70: ...First or UEFI First according to your needs Legacy USB Support enables or disables the system s support for Legacy USB CSM Support enables or disables CSM Compatibility Support Mode You can set this item to Yes for backward compatibility with legacy BIOS services PXE Boot sets the PXE boot to UEFI or Legacy PXE Preboot eXecution Environment is an environment to boot computers using a network inter...

Page 71: ...nu which provides access to some pre boot operations If disabled tapping the screen during startup has no effect to the system s booting process USB Power off Charging PowerShare USB enables or disables the USB charging feature of the PowerShare USB port When disabled the PowerShare USB port functions as a standard USB port For detailed information on the PowerShare USB port see Connecting a Devic...

Page 72: ...allocated fixed graphics memory for use by the internal graphics device Device Configuration enables or disables several hardware components The items available for setting depend on your model Diagnostics and System Tester H2ODST Tool performs system baseline check Recovery Partition allows you to restore your Windows 10 system to the factory default state by using the recovery partition feature ...

Page 73: ...password When enabled the password you set must contain at least one upper case letter one lower case letter and one digit Password Configuration sets the minimum password length Enter the number in the input field and select Yes The number should be between 4 and 64 Password on Boot allows you to enable or disable the entering of password for booting up your system Secure Boot Configuration This ...

Page 74: ...ities provided by Intel Trusted Execution Technology Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system Boot Type Order determines the boot order You can rearrange the order by dragging the boot device name up or down in the list Each boot device can be individually set to On or Off If you want to exclude a boot device from the boot order set the devic...

Page 75: ...69 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management This chapter briefly introduces the programs ...

Page 76: ...dly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen To open the OSD Control Panel start the program named OSDC The following screen appears For detailed information on the program see the program s online help Help ...

Page 77: ...ure Set if a warning message will appear when a connected docking station is removed unexpectedly Enable the use of external GPS WWAN WLAN antenna signal Change the function of the hardware button Configure how your system works with the vehicle ignition Monitor the system View GPS information Right click the Getac Utility icon located on Windows taskbar and select G Manager to start the program T...

Page 78: ...72 For detailed information on the program see the program s online help Help ...

Page 79: ... as EXIF 2 2 metadata NOTE G Camera uses the standard location service of Windows To start the G Camera application select All apps G Camera In the middle is the preview window with status display At the two sides are various buttons For detailed information on the program see the program s online help Select Help ...

Page 80: ...intenance Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Page 81: ...all a virus detecting program to monitor potential viruses that could damage your files Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store...

Page 82: ...76 If you have the Keyboard Dock Locking the Keyboard Dock Locking both the Tablet and Keyboard Dock ...

Page 83: ...ng may damage the computer Do not cover or block any ventilation openings on the computer For example do not place the computer on a bed sofa rug or other similar surface Otherwise overheating may occur that results in damage to the computer As the computer can become very hot during operation keep it away from objects that are vulnerable to heat Keep the computer at least 13 cm 5 inches away from...

Page 84: ...an the pad by using adhesive tape to remove the dust and grease on its surface If water or liquid is split onto the computer wipe it dry and clean when possible Though your computer is water proof do not leave the computer wet when you can dry it If the computer gets wet where the temperature is 0 C 32 F or below freeze damage may occur Make sure to dry the wet computer Battery Pack Guidelines Rec...

Page 85: ...en the computer is in Sleep mode Abruptly removing the battery pack may cause loss of data or the computer may become unstable avoid touching the battery pack terminals or damage may occur thereby causing improper operation to it or the computer The computer s input voltage and surrounding temperature will directly affect the battery pack s charge and discharge time charging time will be prolonged...

Page 86: ...ing the display Cleaning the display with the power on may cause improper operation Do not use excessive force on the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display In low and high temperatures below 5 o C 41 F and above 60 o C 140 F the touchscreen may have a slower response time or register the touch in the wrong location It ...

Page 87: ...C adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the...

Page 88: ... Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Page 89: ...he cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one for a...

Page 90: ...rter If you often partially recharge and discharge the battery might not be charged to its full potential Initialize the battery to solve the problem The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much les...

Page 91: ...w level when the surrounding temperature is too high or too low It is not a malfunction in this situation Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect Clouding or called mura happens on the screen when you exert forces on the left or right side o...

Page 92: ...de down to drain the liquid out of the keyboard Make sure to clean up any part of the spill you can get to Though the keyboard of your computer is spill proof liquid will remain in the keyboard enclosure if you don t remove it Wait for the keyboard to air dry before using the computer again The touchpad does not work or the pointer is difficult to control with the touchpad Make sure the Keyboard D...

Page 93: ...p or Hibernation mode when the battery pack is empty Do any one of the following Connect the AC adapter to the computer Replace the empty battery pack with a fully charged one Sensor Problems The built in digital compass doesn t seem to be accurate Rotating the display can affect the accuracy of the digital compass This is normal not a malfunction The sensors for the compass require periodic recal...

Page 94: ...e program s documentation for further information If you are sure the operation has stop reset the computer Sound Problems No sound is produced Make sure that the volume control is not set too low Increase the volume Make sure that the sound is not muted Make sure that the computer is not in Sleep mode If using an external speaker make sure that the speaker is properly connected ...

Page 95: ...ttery is not discharged When the ambient temperature is below 20 C 4 F the computer will start up only if both battery packs are installed When you turn on the computer it stops after POST Reset your computer WLAN Problems I cannot use the WLAN feature Make sure that the WLAN feature is turned on Transmission quality is poor Your computer may be in an out of range situation Move your computer clos...

Page 96: ...ur computer is associated with is powered on and all the LEDs are working properly If the operating radio channel is in poor quality change the Access Point and all the wireless station s within the BSSID to another radio channel Your computer may be in an out of range situation Move your computer closer to the Access Point it is associated with Make sure that your computer is configured with the ...

Page 97: ...perating system or BIOS Setup program After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock battery is at the end of its life Call an authorized dealer to replace the RTC battery ...

Page 98: ...et the computer by any one of these methods Press and hold the P1 button for more than 2 seconds This opens the Ctrl Alt Del screen where you can select actions including Restart If you have the Keyboard Dock Press Ctrl Alt Del on the keyboard This opens the Ctrl Alt Del screen where you can select actions including Restart If the above action does not work press and hold the power button for more...

Page 99: ...in time if you have created a restore point Recover from a drive If you have created a recovery drive on Windows 10 you can use the recovery drive to reinstall Windows Reset this PC This option allows you to reinstall Windows with or without keeping your files See Microsoft website for more information NOTE If you are in a situation where your computer won t boot into Windows you can access the Ad...

Page 100: ...ature will reinstall Windows to your system and configure it to the system s factory default settings All data on the hard disk drive will be lost Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems To restore your system to the factory default state 1 Connect the AC adapter 2 Run BIOS Setup Utility Select Advanced Rec...

Page 101: ... and utilities one by one after installing Windows To manually install drivers and utilities 1 Start up the computer 2 Prepare an external CD DVD drive with USB connection Connect the drive to your computer Wait for the computer to recognize the drive 3 Insert the Driver disc Make sure you use the disc that matches the Windows version of your computer 4 The autorun program should automatically sta...

Page 102: ...96 Appendix A Specifications NOTE Specifications are subject to change without any prior notice ...

Page 103: ... 10 point anti glare Gorilla Glass Audio Features Azalia High Definition audio Speaker 1 5W x 2 Microphone Integrated Mass storage device 128GB 256GB 512GB 1TB SSD Solid State Disk in a user removable canister SATA3 and PCIe Gen3x4 interface available M 2 2280 type Card slots MicroSD Smart Card option I O ports USB 2 0 Type A or RS232 option PowerShare USB 3 0 Type A USB 3 1 Gen 1 Type C HDMI comb...

Page 104: ...and Sony Felica Security Kensington lock TPM 2 0 Fingerprint scanner option Power AC adapter Universal 65 W input 100 240 V 50 60 Hz output 19V Battery pack x 2 Standard Lithium ion Prismatic type 3 cell High capacity Lithium ion cylindrical type 4 cell Dimension LxW D 329 5 x 238 x 24 mm 12 9 9 3 0 9 inches Weight 1 8 kg 3 96 lbs ...

Page 105: ...d Windows keys with water proof membrane and backlight Pointing device Glide touchpad capacitive type Card slot SDXC Secure Digital eXtended Capacity I O ports USB 3 0 Type A x 3 RS232 VGA HDMI RJ 45 docking tri antenna passthrough Security Kensington lock Dimension LxW D 340 5 x 307 5 x 47 mm 13 4 x 12 1 x 1 8 inches Weight 1 45Kg 3 19 lbs ...

Page 106: ...and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 107: ...ntee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment an...

Page 108: ...les aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada ANSI Warning Equipment approved for ANSI ISA 12 12 01 Nonincendive Electrical Equipment for use in Class 1 Division 2 Group A B C and D Maximum ambient temperature 40 C WARNING To prevent ignition of a hazardous atmosphere batteries must on...

Page 109: ...e a reverse charge or a reverse connection Do not connect the battery with AC plug outlet or car plugs Do not adapt the battery to unspecified applications Do not short circuit the battery Do not drop or subject the battery to impacts Do not penetrate with a nail or strike with a hammer Do not directly solder the battery Do not disassemble the battery Warning Keep the battery away from infants Sto...

Page 110: ...ifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner SWEDISH VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt fabrikantens instruktion FINNISH VAROITUS Paristo voi räjäh...

Page 111: ...r details in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger Do not use the adapter in a high moisture environment Never touch the adapter when your hands or feet are wet Allow adequate ventilation around the adapter when using it to operate the dev...

Page 112: ...adiates radio frequency energy The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission FCC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference th...

Page 113: ... said product not expressly approved by the manufacturer could void the user s authority to operate this device Canada Radio Frequency Interference Requirements To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Po...

Page 114: ...äräyksiä French Ce produit est conforme aux exigences de la Directive Européenne 2014 53 EU German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 2014 53 EU Greek To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 2014 53 EU Icelandic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 2014 53 EU Italian Questo prodotto è conforme alla Direttiva Europe...

Page 115: ... in the 5150 to 5350 MHz frequency range AT BE BG HR CY CZ DK EE FI FR DE EL HU IE IT LV LT LU MT NL PL PT RO SK SI ES SE UK Waste Electrical and Electronic Equipment WEEE This symbol means that according to local laws and regulations your product and or its battery shall be disposed of separately from household waste When this product reaches its end of life take it to a collection point designat...

Page 116: ... Your portable Getac products contain hazardous materials While they pose no risk to you during normal use they should never be disposed with other wastes Getac provides a free take back service for recycling your Getac products Our electronics recycler will provide competitive bids for recycling non Getac products as well For Battery Recycling The batteries used to power your portable Getac produ...

Page 117: ...rs without enabled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable depe...

Page 118: ...AR logo comply with the ENERGY STAR standard and the power management feature is enabled by default As recommended by the ENERGY STAR program for optimal energy savings the computer is automatically set to sleep after 15 minutes in battery mode and 30 minutes in AC mode of user inactivity To wake up the computer press the power button If you want to configure power management settings such as inac...

Page 119: ...800 822 8837 Call2Recycle is a product stewardship program providing no cost battery and cellphone recycling solutions across the U S and Canada Operated by Call2Recycle Inc a 501 c 4 nonprofit public service organization the program is funded by battery and product manufacturers committed to responsible recycling See more at http www call2recycle org ...