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GHOST EPAC
18
Appendix
18.1
Warranty
The legally prescribed warranty period of two years applies in all cases to your EPAC. If a defect should
occur to your EPAC within this period, please contact the specialist bicycle dealer where you bought your
EPAC.
18.2
Guarantee
In addition to the statutory warranty, the firm GHOST-Bikes provides a durability guarantee of five years,
provided that you - as the end-customer - complete the guarantee card accompanying your EPAC and sends
it to the firm GHOST-Bikes. Alternatively, you can complete an online registration on the GHOST website.
The guarantee period begins with the purchase of the EPAC by you as the end-customer from an authorised
dealer. If the guarantee card is not returned to the firm GHOST-Bikes or the EPAC is not registered online,
no guarantee will apply. This guarantee does not infringe your warranty entitlements.
The guarantee applies only to the frame construction and not to the paintwork and decoration.
The guarantee does not cover:
· faults and damage attributable to a failure to observe the instructions and tips given in the user manual.
· faults and damage attributable to force majeure, accident, improper use, incorrectly performed repairs,
lack of maintenance and care or to wear and tear.
· faults and damage attributable to original spare parts not being used when replacing parts.
· changes to the product without the prior agreement of the firm GHOST-Bikes, insofar as defects and
damage are attributable to these.
In the event of a complaint within the above guarantee period but outside the statutory warranty period,
only the defective frame will be repaired or replaced. Costs for any necessary modification of components
or the shipping of a frame within the stated period will not be assumed or refunded. The frames concerned
therefore have to be dismantled and sent carriage paid to the firm GHOST-Bikes. In cases where the frame
is replaced within the guarantee period, the guarantee period begins again for the new frame from the time
of replacement.
Should a frame of the same type no longer be available if it becomes necessary to replace a frame, GHOST-
Bikes reserves the right to supply an alternative frame which may differ in form and colour from the original
frame, but which is of an equal or higher quality.
The warranty entitlements continue to apply alongside this guarantee.
Additional guarantee on the electric drive
A two-year guarantee is provided on the electric parts of your EPAC (display, monitor and rechargeable
battery pack). However, within the first two years of the purchase of your new E-bike you have the
opportunity to extend the guarantee period by three years to a total of five years.
The guarantee does not cover:
· faults and damage attributable to a failure to observe the instructions and tips given in the user manual.
· faults and damage attributable to force majeure, accident, improper use, incorrectly performed repairs,
lack of maintenance and care or to wear and tear.