Problem
No image on
screen
Battery is not installed
Battery is dead
Battery is installed backwards
1.Sensor battery is dead
(sensor mode)
2.Gap between the sensor and
magnet is too large
3.Bluetooth connection lost
(phone mode)
4.GPS satellite connection lost
Install battery
Replace battery
Install battery correctly with
positive pole facing outward
1.Gap between the cadence sensor
and magnet is too large
2.Bluetooth connection lost
Gap between the sensor and
magnet is too large
Electromagnetic interference
nearby; e.g. computer, transmitting
station, radar station, tunnel and
viaduct, etc.
Adjust the sensor or magnet to
reduce the gap to less than 5 mm
Sensor battery voltage is low
1.Adjust the sensor or magnet to
reduce the gap to less than 5 mm
2.Pair the computer to Bluetooth
phone again
Replace sensor battery
Move away from the area
with interference
Abnormal numbers
are displayed
Cadence is not
displayed
Speed is not
displayed
Possible cause
Solution
Problem
Possible cause
Solution
1.Replace sensor battery
2.Adjust the sensor or magnet to
reduce the gapto less than 5 mm
3.Pair the computer to
Bluetooth phone again
1.Heart rate strap battery is dead
2.Bluetooth connection lost
Heart rate is not
displayed
1.Replace battery
2.Pair the heart rate strap to
computer or Bluetooth phone again
Troubleshooting
33
Summary of Contents for NEOS SYNC
Page 1: ...Digital Wireless Computer User s Manual English...
Page 30: ...M M M 1 13 14 2 1 15 16 18 17 19 20 3 First riding Second riding App connection 28...
Page 31: ...2 4 5 6 1 2 3 1 Auto update Manual update Computer firmware update 29...
Page 32: ...10 11 7 8 9 Manual update Computer firmware update 30...
Page 33: ...6 5 1 2 3 7 4 Computer display language setup 31...
Page 34: ...5 9 8 6 7 2 3 4 1 Import the trip logs to app 32...