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UGT Series Manual
SHIPPING COSTS
If a water heater or component part is deemed to be replaced, the manufacturer will pay the transportation
costs of the replacement unit to a convenient authorized distributor or retailer as selected by us. You must pay
any local cartage including the cost of returning the replaced item to the authorized distributor or retailer from
whom the replacement is coming from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor, wholesaler, or retailer from whom the water
heater was purchased. In turn, said contractor, wholesaler, or retailer will contact the manufacturer from whom
they purchased the heater. If this procedure cannot be followed, contact any other local contractor, wholesaler,
or retailer handling our water heaters. Also, for warranty information you may call the manufacturer’s customer
service department at (514) 645-8893 or 1-800-363-9354, option 1. We suggest that prior to calling the factory
that you make sure to have the model number and serial number that is to be found on the outside casing of the
heater. Proof of purchase showing the date, name, and place of the business from whom the water heater was
purchased is essential to settle any warranty claim dispute over the length of the period of installation.
If an exact replacement is not available, a current model water heater or component part with comparable oper-
ating features will be provided by the manufacturer. If government regulations or industry standards require the
replacement model water heater or component part to have features not found on the defective model water
heater or component part, you will be charged the difference in price associated with these required features. If
you pay the difference in price for these required features, you will receive a complete new Standard Basic Lim-
ited Warranty for the replacement water heater.
MISCELLANEOUS
No one is authorized to make any other warranties on the manufacturer’s behalf. Any implied warranties of any
nature offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be hon-
oured. No claims for incidental or consequential damages (including damages from leakage) will be accepted.
LIMITATION ON WARRANTIES
Giant Factories Inc. shall not be liable for indirect, incidental, special, consequential or other similar damages
that may arise, including lost profits, damage to person or property, loss of use, inconvenience, or liability arising
from improper installation, service or use.
