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Appendix A Troubleshooting
This troubleshooting guide provides answers to some common problems which you may
encounter while installing or using GIGABYTE Wireless Adapters. Contact the GIGABYTE
Wireless Technical Support Team at
www.giga-byte.com
if you encounter problems not
mentioned in this section.
Problem: Cannot connect to an AP
Advice:
z
Make sure the SSID for the PCI-E Adapter is the same as the Access Point.
z
Make sure the security settings are the same as that of Access Point. When WEP or WPA
encryption is enabled, check if the WEP or WPA keys for the PCI-E Adapter and AP are the
same.
z
Make sure if the MAC address of the Adapter is added in the AP Authorization Table.
Problem: Can connect to an AP but cannot connect to the Internet
Advice:
z
Make sure the security settings are the same as that of Access Point. When WEP or WPA
encryption is enabled, check if the WEP or WPA keys for the PCI-E Adapter and AP are the
same.
z
Make sure the network configuration (IP address, subnet mask, gateway, and DNS) of your
computer are correct.
z
Check the proxy server of the WEB browser is correctly set.
Problem: Poor link quality and signal strength
Advice:
z
Keep the Adapter away from microwave ovens and large metal objects to avoid radio
interference.
z
Keep the distance between the Adapter and the AP as close as possible.
Please check
www.giga-byte.com
for more complete and up to date troubleshooting tips.
