34
Questions and answers
Customer Service & Assistance
If you have any question, reach us by
Web site: www.gigaset.com/cn
Hotline: 4006 706 007
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service.
The table below contains a list of common
problems and possible solutions.
The handset display is blank.
1. The handset is not switched on.
¥
Press and
hold
the end call key
a
.
2. The battery is flat.
¥
Charge the battery or replace it
(
¢
page 13).
OUT OF AREA is shown on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
3. The base is not switched on.
¥
Check the mains adapter of the
base(
¢
page 10).
REGISTER HS is shown on the display.
Handset has not been registered with the base or
has been de-registered.
¥
Register the handset (
¢
page 24).
Handset does not ring.
The ringtone is deactivated.
¥
Activate the ringtone (
¢
page 31).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Enter the correct system PIN.
Forgotten the system PIN.
¥
Contact the service hotline (
¢
page 34).
The other party cannot hear you.
You have pressed the mute key
h
. The handset is
"muted".
¥
Activate the microphone again (
¢
page 26).
The number of the caller is not displayed.
Calling Line Identification is not enabled.
¥
The caller
should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥
Set your PABX to tone dialling.
Exclusion of liability
Some displays may contain pixels (picture
elements), which remain activated or
deactivated. As a pixel is made up of three
sub-pixels (red, green, blue), it is possible
that pixel colours may vary.
This is completely normal and does not
indicate an error.