MDE-5386D Hybrid Card Reader S (HCRS) Kit (M13940KXXX) Installation Instructions (Canada) · June 2020
Page 41
Appendix C: Troubleshooting HCRS
Appendix C: Troubleshooting HCRS
Troubleshooting HCRS Using Dismount Sensor Clamp (M14601B001)
Symptom
Possible Causes
Steps to Resolve
Card reader
dismounted/does
not activate
Activation switch
1
Ensure that the dismount switches are working properly.
2
Power down the dispenser.
3
Remove the card reader and install the dismount sensor clamp.
4
Apply power to the dispenser.
5
Activate the card reader.
If the card reader activates
:
c Check the bosses. Verify none are cracked or broken, if they
are, use the Boss Repair Kit (M07450K999).
If the card reader still does not activate
:
When testing the dismount sensors, use the dismount sensor clamp shown in
.
Figure 38: Dismount Sensor Clamp
To install the dismount sensor clamp, apply pressure with both the thumb and the fingers to
bend the clamp to fit the HCRS into the clamp as shown in
To remove the HCRS from the clamp, again apply pressure with both the thumb and fingers to
bend the clamp to remove the HCRS.
a Check the card reader gasket. Ensure that the grey gasket is
used. Check for tears.
b Replace the gasket, if needed.
d Ensure that the cable is good. Swap with opposite side of the
dispenser.
e Check the programming, ensure that the card reader
programming is set correctly.
a Ensure that the dismount sensor clamp is installed correctly.
b Replace the HCRS and activate.
