GinSan Doghouse GS-401, Owner'S Manual

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©2018 - GinSan Industries

PET WASH

SYSTEM

Limited Warranty

GinSan Industries provides a limited one year warranty on components and piece of equipment produced by the 

Company to be free from defects in material and workmanship  Electrical assemblies see Appendix A, have a limited 

two year warranty on the controller to be free from defects in material and workmanship  This limited warranty 

does not cover equipment that has been damaged due to misuse, misapplication, modification, altered, neglected, 

attempted theft, vandalism, connection to improper voltage supply, modification, or such parts that are commonly 

recognized to be subject to wear in normal usage  Normal use products are, but not limited to, those listed on 

Appendix B; which are warranted for 90 days  Every component and piece of equipment is packaged to assist in safe 

handling of the product 

Claims must be submitted in writing within the appropriate coverage period as covered by this warranty, from date of 

shipment, to the Company’s warranty/repair department  If the return is approved an RMA and labeling instructions 

will be issued and the product can be returned  Returned product without the appropriate RMA and label will be 

issued to scrap and all warranties/replacements will be considered null and void  If the product receiving the RMA is 

not returned within 20 days from date of issuing the RMA then any credit toward the product will be reduced by 25%  If 

the product is not returned within 30 days of issuing the RMA then any credit will be reduced by 50%  A testing fee of 

$2000 will be applied, if the product passes all tests related to the written claim, then the fee will be applied and paid 

prior to return of the product  If the product fails the test then the fee will not be applied If a product is determined to 

be non-repairable, a $2000 testing fee will be applied The Company may charge a 20% restocking fee for returned 

product and/or an order, which is canceled and/or material has already been ordered and/or received to fill such 

order The average lead time for in house repairs is 3 weeks If you require expedited service a 20% expedite fee will 

be assessed to the total cost of repairs with a $20 minimum and $500 maximum The warranty on repaired items is 90 

days against failures in parts and/or workmanship 

The Company’s warranty/repair department will inspect all components, submitted under warranty  Warranty 

replacement will be based solely on the analysis and confirmation that the product defect was caused by material and/

or workmanship  The company reserves the right to change the design of the product without assuming any obligation 

to modify any product previously manufactured or to replace warranted product other than with redesigned product

In some cases it is easier for the customer to send a Company purchased product direct to the manufacturer for 

replacement  In those cases the customer will be notified that their product falls under that process and should work 

with that manufacturer directly  Appendix C shows the purchased parts that falls under this case

This warranty covers the product replacement only; charges for damages, freight and/or labor will not be accepted  

There are no warranties expressed or implied which extend beyond this Limited Warranty  The loss of use of the 

product, loss of time, inconvenience, commercial loss, incidental or consequential damages is not covered  The 

Company shall not be liable for incidental, special, or consequential damages including without limitation damages 

resulting from personal, bodily injury or death or damages to or loss of use of property  

APPENDIX A

2-Year Warranty Controllers:

Sensortron, Multitron, Touchtron, 24 VAC Timer, Liberator 

APPENDIX B

90-Day Warranty Components:

Pressure Hoses, Swivels, Nozzles, Safety Shut-off Guns, Seals, O-Rings, Shop Vac, Electromechanical Devices, 

Vacuum Motor Brushes Valves, Regulators 

APPENDIX C

Purchased Products that are Handled Direct with the Manufacturer:

Shop Vac, IDX Products, Bill Acceptors, Compressors, Pump Motors, Dixmor Timers, CAT Pumps, Flojet Pumps