Frequently asked questions (FAQs)
Order No. 2089 00
Page 62
• Is operation of the servers guaranteed within Germany?
Yes. Operation of our portal and the data servers (for an even distribution of data traffic) is guaran
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teed in Germany. To ensure high availability, the servers are leased from reputable hosting providers
as root servers to prevent unauthorised access to the servers and data by third parties. Due to the
fact that server operation is in Germany, the German Data Protection Act applies, which is much
more restrictive compared to other countries.
• Why does the license exclude continuous operation (24x7) and include a data volume restriction?
As all data must be routed through the portal server (see above), continuous operation, especially
video streaming, for example, is extremely performance-intensive. To guarantee a generally high
level of performance, certain restrictions are therefore necessary.
If you have use cases that exceed these limits, please get in touch with us. License models with an
extended scope are not excluded for the future.
• When I access a website remotely, it does not work correctly, even though it works locally. Why is
that?
Not all websites can be loaded from the remote network via remote access. More complex pages
(e.g. with Flash or intensive Javascript use) in particular may not work.
• I have carried out a partial download using ETS4 and now the group communication does not work.
Why?
There is an implementation error in ETS4 concerning the partial download, which has an impact on
our product. Please never download the device as a partial download using ETS4. Instead, always
carry out an application download. This problem does not exist in ETS5.
• After unloading the application on the device website of the Gira S1, why do I still see the previously
configured physical address and IP address?
After unloading an application, the device website is not currently updated until the device has been
restarted.