c) The repair relates to the replacement of consumable parts such as fuses and bulbs or any
other parts of the product which require routine replacement;
d) You are unable to provide us with reasonable proof of purchase for the product;
e) the breakdown occurs after the expiry of the express warranty period set out in section 1 or
f) the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care line
or via email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of
this document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first become
aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of a
store receipt, new home handover form or other payment receipt documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the premises at
which the product is located at times nominated by us (so that we can inspect the product).
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