Chapter Five
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MANUAL # 9675-1035-000-A
Chapter Five: Warranty, Factory Repair, and Safety
5.1 Warranty
Any product, or part thereof, manufactured by Glentek, Inc., described in this manual, which under
normal operating conditions, in the plant of the original purchaser, thereof proves defective in material
or workmanship within one year from the date of shipment by us, as determined by an inspection by
us, will be repaired or replaced free of charge, FOB our factory, El Segundo, California, U.S.A.
provided that you promptly send to us notice of the defect and establish that the product has been
properly installed, maintained, and operated within the limits of rated and normal usage, and that no
factory sealed adjustments have been tampered with. Glentek's liability is limited to repair or
replacement of defective parts.
Any product or part manufactured by others and merely installed by us, such as an electric motor,
etc., is specifically not warranted by us and it is agreed that such product or part shall only carry the
warranty, if any, supplied by the manufacturer of that part. It is also understood that you must look
directly to such manufacturer for any defect, failure, claim or damage caused by such product or part.
Under no circumstances shall Glentek Inc. or any of our affiliates have any liability whatsoever for
claims or damages arising out of the loss of use of any product or part sold to you. Nor shall we have
any liability to yourself or anyone for any indirect or consequential damages such as injuries to person
and property caused directly or indirectly by the product or part sold to you, and you agree in
accepting our product or part to save us harmless from any and all such claim.
5.2 Factory Repair
Should it become necessary to return a spindle drive to Glentek for repair, please follow the
procedure described below:
1. Reassemble the unit, if necessary, making certain that all the hardware is in place.
2. Tag the unit with the following information:
A. Serial number and model number
B. Company name, phone number, and name of representative returning the unit
C. A brief note explaining the malfunction
D. Date the unit is being returned
3. Repackage the unit with the same care and fashion in which it was received. Label the package
with the appropriate stickers (e.g. FRAGILE: HANDLE WITH CARE).
4. Contact a Glentek representative, confirm that the unit is being returned to the factory and obtain
an RMA (Return Material Authorization) number. The RMA number must accompany the unit
upon return to Glentek.
5. Return the unit by the best means possible. The method of freight chosen will directly affect the
timeliness of its return.
