GLOBAL LINK Ultra ES Pro Smart Lock User Instructions Download

Page: 20 / 20

Global Link Ultra ES Pro Smart Lock

Instructions

August 2021

Page 20

Issue

Possible Causes

Solution

Lock status in the app does not
seem to match the actual lock
status

App lost connection with the lock

Swipe down on the home screen
to refresh lock status information.

Red deadbolt lever was used to
lock the door from the inside

Swipe down on the home screen
to refresh lock status information.

Keypad does not respond to key
presses

Battery has died or is installed
improperly

Use the key to open the door and
then replace the battery.

Red LED flashes

Battery is low

Replace the battery.

Lock sounds 4 quick, descending
beeps and flashes keypad light
when a key is pressed

Battery is low

Replace the battery.

Deadbolt does not latch

Plunger is not fully extended into
the strike plate

Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.

Strike plate is misaligned,
creating drag on the plunger

Realign the strike plate.

Lock is installed incorrectly

Refer to the installation
instructions and reinstall the lock.

Obstruction in door is blocking
the deadbolt

Remove the lock, clear the
obstruction in the door, and
reinstall the lock.

Obstruction is blocking the
deadbolt lever

Clear the obstruction blocking the
deadbolt lever.

Door does not lock using the
keypad

Battery is low or has died

Change the battery.

Plunger is not fully extended into
the strike plate

Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.

Strike plate is misaligned,
creating drag on the plunger

Realign the strike plate.

Obstruction is blocking red
deadbolt lever

Clear the obstruction blocking the
deadbolt lever.

Battery cannot be removed

Battery fits tightly in the battery
holder

Use a thin, blunt instrument to
gently pry the battery from the
holder.

Limited Warranty:

For warranty information, visit

www.cpgbrands.com

FCC Notice:

Contains Transmitter Module FCC ID: XPYNINAB1.

The Bluetooth

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and

any use of such marks by Global Link is under license. Other trademarks and trade names are
those of their respective owners.

Summary of Contents for Ultra ES Pro Smart Lock

Page 1: ...er TriMark Support for two access PINs a factory default PIN and a user PIN Interior safety release button for emergency exit Customer key access for alternative operation of the lock Can be keyed alike to match other Pro Series locks The lock is powered by a single Type 123 lithium battery and operates with a 4 digit PIN Each lock has a factory default PIN that can be used at any time and cannot ...

Page 2: ...or newer or Android OS 6 or newer Global Link Connect also lets you receive real time status notifications from the lock indicating Lock unlock status Battery life PIN code changes Lock name changes Connection status Global Link Connect allows control of up to 2 locks by up to 8 users Users can easily add and name locks as well as manage user PIN codes for each connected lock Communication between...

Page 3: ...efresh the list tap Scan Devices Note To speed up detection of the lock use a blunt object such as a pen to press the PAIR button on the inside of the lock The green PAIR LED flashes rapidly in response for about 30 seconds 4 Tap Add next to the lock to be paired 5 Enter the 4 digit factory PIN located on the lock s purple key tag or your 4 digit user PIN 6 Change the name of the lock if it is set...

Page 4: ...te the lock during transportation Using Global Link Connect From the home screen tap the lock s padlock icon to lock or unlock the door A green unlocked padlock indicates the door is unlocked A red locked padlock indicates the door is locked Notes Two descending beeps indicate successful locking and two ascending beeps indicate successful unlocking The keypad light flashes to indicate activity at ...

Page 5: ... to the inside handle of the lock or the current user PIN Two ascending beeps indicate success Notes If 4 quick beeps sound the PIN was incorrect enter the correct PIN If an incorrect PIN is entered twice the keypad goes to sleep wake the keypad to try again Using the Deadbolt Lever Use the red deadbolt lever to lock and unlock the door from the inside Figure 4 Note For exit in the event the deadb...

Page 6: ... is different from the PIN entered in the app To add or change the user PIN using Global Link Connect 1 Tap Settings and then tap Devices 2 Tap the lock whose PIN you want to change Note You also can navigate directly to the Lock Settings screen by pressing and holding the lock s padlock icon on the home screen 3 On the Lock Settings screen tap the pencil icon next to the PIN field 4 On the Change...

Page 7: ...er 2 press the 1 2 key 3 Enter the new PIN The three varied beeps indicate a new PIN was entered 4 Enter the new PIN again to confirm If you enter an incorrect digit press and hold the 9 0 key and re enter the PIN Three varied beeps indicate success Note If 4 quick beeps sound the PINs did not match start again Important The factory default PIN must be used to pair Global Link Connect with the loc...

Page 8: ...tery icon means the battery status is low A grayed out padlock and battery icon mean the lock is disconnected from the app A spinning icon means the app is currently connecting to the lock Notes To refresh the lock status information without reopening the app swipe down on the home screen This is useful for checking the status of the red deadbolt lever 2 Press and hold the lock s padlock icon to n...

Page 9: ...p the lock whose name you want to change Note You also can navigate directly to the Lock Settings screen by pressing and holding the lock s padlock icon on the home screen 3 On the Lock Settings screen tap the pencil icon next to the Name field 4 On the Change Name screen Figure 7 enter the new name The lock name may include up to 14 characters including letters numbers spaces dashes and underscor...

Page 10: ...hone or tablet If the Battery Saver feature is enabled you must manually reconnect to the lock to enable communications Note The Battery Saver feature has no effect on the lock s battery life but improves the smartphone s or tablet s battery life To enable or disable the Battery Saver feature 1 Tap Settings 2 On the Settings screen tap the Battery Saver slider button to enable or disable the featu...

Page 11: ... home screen tap the lock s padlock icon to reconnect the app to the lock A grayed out padlock icon indicates the door is disconnected Figure 9 When connected the padlock is red or green Note The green PAIR LED on the inside of the lock flashes when the lock is reconnected with the app Figure 9 Reconnecting Global Link Connect to the Lock ...

Page 12: ... a lock 1 Tap Settings and then tap Devices 2 Tap the lock you want to remove Note You also can navigate directly to the Lock Settings screen by pressing and holding the lock s padlock icon on the home screen 3 On the Lock Settings screen tap Delete near the bottom of the screen Figure 10 4 Tap Delete again to confirm The lock s icon no longer appears on the home screen Figure 10 Removing the Lock...

Page 13: ...he lock sounds a beep Beeps Meaning 1 short beep Keypress 2 beeps Factory default PIN or user PIN entered 2 beeps after 3 seconds Programming mode entered 2 ascending beeps Unlocking successful 2 descending beeps Locking successful 3 varied beeps New PIN entered 3 varied beeps Programming successful 3 varied beeps Reset successful 4 quick beeps Incorrect PIN entered 4 quick descending beeps Low ba...

Page 14: ...nstalling the battery for a new lock record the factory default PIN which is printed on the purple key tag affixed to the inside handle of the lock The factory default PIN is needed for keyless entry before a user PIN has been added and to program reprogram the user PIN To change the battery 1 Use a 2 Phillips screwdriver to loosen the captive battery compartment screw on the interior of the lock ...

Page 15: ...k Connect It is recommended to remove the lock from Global Link Connect so the app no longer attempts to connect to the lock To restore factory settings 1 Use a 2 Phillips screwdriver to loosen the captive battery compartment screw on the interior of the lock Do not completely remove the screw 2 Lift off the battery compartment cover 3 Use a blunt object such as a pen to press and hold the Reset b...

Page 16: ...tion videos can be found at cpgbrands com To install the lock 1 Remove the existing lock 2 Position the exterior lock assembly with keypad on the outside of the door ensuring the plunger assembly is positioned at the edge of the door as shown in Figure 13 3 Using the 2 8 32 x 3 8 flat head screws provided install the door edge cover on the edge of the door Ensure the door edge cover is flush to th...

Page 17: ...7 4 Connect the cable attached to the interior lock housing to the cable attached to the exterior lock housing Refer to the figure and position the cable inside the door as shown in Figure 14 to avoid pinching and binding Figure 14 Connecting and Positioning the Cable ...

Page 18: ...he interior housing align with the 3 screw bosses on the exterior housing Do not overtighten the screws 6 Secure the lock housings with the 4 8 32 x 7 8 oval head screws provided 7 Ensure the handle operates the latch and the red deadbolt lever operates the deadbolt Figure 15 Installing the Interior Assembly 8 Check that the strike plate is properly aligned with the lock If necessary adjust alignm...

Page 19: ...button on the inside of the lock App lost connection with the lock during pairing Move near the lock and attempt to pair again App cache is corrupted on the mobile device For iOS devices close and reopen the app Then attempt to pair again For Android devices close the app manually clear the cache from the app info menu and reopen the app Then attempt to pair again Lock does not respond to app Mobi...

Page 20: ...y Refer to the installation instructions and reinstall the lock Obstruction in door is blocking the deadbolt Remove the lock clear the obstruction in the door and reinstall the lock Obstruction is blocking the deadbolt lever Clear the obstruction blocking the deadbolt lever Door does not lock using the keypad Battery is low or has died Change the battery Plunger is not fully extended into the stri...

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GLOBAL LINK Ultra ES Pro Smart Lock, User Instructions

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