A:
Please
check
to
ensure
the
volume
level
is
not
set
to
zero.
Also
check
to
ensure
the
earphones
are
properly
connected
to
the
Mp4
player.
Q:
Computer
does
not
recognize
the
player
when
connected.
A:
Please
check
to
ensure
the
USB
is
properly
connected.
You
may
try
a
different
USB
port
to
ensure
the
connection
is
not
faulty.
You
may
need
to
restart
your
computer.
Q:
Failure
to
download/upload
media
files
A:
Please
check
whether
the
memory
space
is
full
TECHNICAL
ASSISTANCE/PRODUCT
WARRANTY:
Do
not
return
this
product
to
the
place
of
purchase.
For
questions
or
warranty
information,
contact
the
manufacturer
directly.
Contact
GNBI
Technical
Support
By
telephone:
1
‐
866
‐
541
‐
4624
By
email:
GnbiTech@aol.com
