Global Payments LSA6000, User Manual

Page 1: ...Global Payments LSA6000 User Manual March 2021...

Page 2: ...bal Payments This manual contains information protected by copyright No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments Information...

Page 3: ...E LSA6000 HARDWARE 8 OPERATING THE LSA6000 9 OPENING AND CLOSING THE SECURITY DOOR 10 Opening the Security Door 10 Closing the Security Door 11 OPENING AND CLOSING THE FRONT PANEL 11 Opening the Front...

Page 4: ...S STATISTICS LOGS 36 DISPLAYING TRANSACTIONS 37 MAINTAINING THE LSA6000 38 CLEANING THE ATM 38 REPLACING PARTS 38 UPDATING THE PC 38 TROUBLESHOOTING THE LSA6000 39 SYSTEM POWER 39 UNINTERRUPTIBLE POWE...

Page 5: ...nt chargebacks Funds are deposited directly into the establishment s account via ACH POS Debit Cash Advance The fully electronic POS debit card cash advance service offers patrons access to cash throu...

Page 6: ...tandard or Optional Pentium 4 2 8 Ghz Processor 2GB of DDR2 RAM Windows 7 Operating System Solid State Drive SDD 2 5 SATA 32GB 56 000 bps Dial up Modem Gigabit Ethernet Connection Keyboard and Mouse C...

Page 7: ...00 Note Removable Single Cassette 3400 Note Removable Double Cassette 2 x 1700 6800 Note Removable Quad Cassette 4 x 1700 Other Hardware Features UL291 Business Hour Vault Sargent Greenleaf Titan Seri...

Page 8: ...Height 51 inches Width 18 inches Depth 21 inches Power and Network The LSA6000 must be connected to a dedicated power circuit This circuit must consist of line neutral and ground leads connected direc...

Page 9: ...r automatic uploads Physical Security Gaming Laboratories International LLC GLI provides independent certifications to suppliers of equipment to the gaming industry GLI provides technical standards th...

Page 10: ...ocking the lock several times It is much easier to diagnose potential lock problems before shutting the door 6 Open the top of the ATM Place the receipt paper in the Receipt Printer The paper prints o...

Page 11: ...ning and Closing the Security Door Opening and Closing the Front Panel Operating and Changing the Electronic Lock Loading Cash to the Kiosk Drop Fill Adding Cash to the Cassette Emptying the Reject Bi...

Page 12: ...1 Turn the security cover key clockwise to open the security cover Use the square key included with the machine 2 Unlock the electronic lock See lock manual for the default combination Refer to Operat...

Page 13: ...The electronic lock mechanism will lock itself once the T handle has returned to its vertical position 2 Check the T handle to make sure the lock has locked itself 3 With the security cover key turne...

Page 14: ...be taken out Operating and Changing the Electric Lock The Sargent and Greenleaf Titan series electronic lock uses a touch key pad for all lock functions Power is supplied to the lock via a standard 9...

Page 15: ...Any attempt to use the lock while it is in this mode will cause the 10 minute timer to reset Warning Always work with the vault door open while orienting yourself to the lock and making changes to th...

Page 16: ...w these steps to load cash into the LSA6000 1 Open the monitor door and enter your credentials The Main Menu displays 2 Press Drop Functions Note If a drop has been completed the Drop Functions button...

Page 17: ...17 Global Payments Inc CONFIDENTIAL 4 Pull all the cassettes When complete press Done The status of the cassettes displays on the right side of the screen indicating if the cassette has been pulled 5...

Page 18: ...prints a Drop Receipt and the Initial Fill Amounts screen displays 7 To change the fill amount select the appropriate denomination and press Modify The Modify Fill Amount screen displays You can incr...

Page 19: ...s the modified denominations 10 When you complete the fill press Done The kiosk prints a Fill Receipt and displays the Main Menu Performing a Sub Drop 1 While on the Main Menu pull the desired can 2 I...

Page 20: ...of the cassette while removing it 3 To avoid damage never use force while removing or installing the cassette If anything beyond gentle force is required while handling the cassette contact the CAMS s...

Page 21: ...Inc CONFIDENTIAL Tips about adding bills Fan the notes so that the notes do not stick together Remove all the notes with holes or notes that are torn Unfold any folded notes Load the notes in the cor...

Page 22: ...s to empty the cash dispensing unit s reject bin 1 To open the reject bin pull back on the tabs located on the sides of the reject bin door 2 Remove any notes found in the reject bin and close the doo...

Page 23: ...and coated side out CSO 2 Open the front panel See Opening the Front Panel on page 11 3 Place the paper onto the supplied spindle with the coated side out as shown in the picture Feed the paper throug...

Page 24: ...ssembly can be opened by pressing down on the green lever in front of the printer 7 To close the roller assembly lift the rollers The roller assembly must be completely closed before the printer will...

Page 25: ...ve all coins and use a brush to loosen any dirt or debris Use a moist cloth to wipe out the hopper and remove any contaminants Cleaning the Bar Code Scanner Reading performance may degrade if the scan...

Page 26: ...into Window 145mm wide X 176mm high Global Payments recommends printing on thin transparency film substrate such as Duratrans Dimmer Switch Signage lights are located behind the signage panel On the b...

Page 27: ...indicators associated with each piece of hardware and what you can expect to see under normal operating conditions Uninterruptible Power Supply UPS UPS Settings and Indicators Description Power AC In...

Page 28: ...rch 2021 26 2017 Global Payments Inc CONFIDENTIAL Main Power Supply Main Power Supply Settings and Indicators Description Power AC Input The On Off switch light at the top side always in solid red Mai...

Page 29: ...Control Board and its LEDs Control Board CPU LED LD1 on control board always blinking green Communication LEDs LD2 and LD3 on control board no light at idle state but blinking in green during communic...

Page 30: ...light at idle state but blinking in green during communication Two digit Number Segment LEDs ALED1 and ALED2 on main control board displaying two zeros 00 HCDU Control Board DIP Switches Set to online...

Page 31: ...pper Settings and Indicators Description Power DC Input LED LD1 on coin control board always in solid green Coin Hopper LED PC Unit PC Settings and Indicators Description Power AC Input ON OFF switch...

Page 32: ...EMV Card Reader Settings and Indicators Description Power DC Input LED LED1 on control board always in solid red EMV Card Reader and Reset Board Reset Board CPU LED D1 on reset board always blinking i...

Page 33: ...lways in solid green EPP LEDs and Jumpers Control Board CPU Firmware LED LED5 on control board always blinking in green Key Press Action LED LED2 on control board no light at idle state but blinking i...

Page 34: ...blinking in green Communication Selection Switch Selection switch SW1 on SIC board to RS232 or moved to UP position VCC Selection Jumper Selection jumper J1 on SIC board shorted to 5V or two pins at...

Page 35: ...t idle state blinking in green while presenting receipt EPP No light at idle state in solid green while accepting key action Cash Dispenser No light at idle state blinking in green while presenting ca...

Page 36: ...llow these steps to turn on the system power 1 Push power button on UPS or press and hold the button to switch UPS on UPS Note Keep AC power cord of UPS connected to its power source while the UPS is...

Page 37: ...r finger touch the top half of the LCD monitor to focus the curser Then hold down the Alt Ctrl F8 keys This will close the movie player that hides the desktop The lower left hand side of the systems t...

Page 38: ...K Portal 2 1 15 provides access to kiosk reports and logs Reports available within the portal include Cash Out Report Drop Report Exceptions Report Fill Report Wagering Instruments Issued Wagering Ins...

Page 39: ...in LSK BusinessView Report options include ATM Settlement Summary ATM Settlement Detail Cash Position Kiosk Cash Out Transactions Kiosk Drop Kiosk Exceptions Kiosk Fill Kiosk Ticket Redemption Kiosk T...

Page 40: ...nser and inside the cabinet near the fans A damp microfiber cloth can be used to wipe down belts that may have accumulated dust Replacing Parts Global Payments technicians provide and install replacem...

Page 41: ...source Failure to get power from UPS to devices 1 Check the AC output cord at the rear of the UPS for a loose connection 2 Check the power switch on the main power supply Switch should be depressed at...

Page 42: ...2 Shutdown the OS computer and UPS 3 Replace the battery The Overload light light 3 UPS Figure B on the front of the UPS is red The power demand has exceeded the capacity of the UPS UPS sounds a cont...

Page 43: ...t Windows Please call our 24 7 CAMS support desk 800 500 1973 LCD and Touch Assembly LCD Problem Diagnostics Blank screen 1 Check the PC unit is working properly 2 Check the video cable connections at...

Page 44: ...ard for any loose connection 5 Check DIP switches on CDU control board for normal operation mode of 1 at UP and rest of the switches at DOWN Failure to get cash from cassettes 1 Check to ensure the nu...

Page 45: ...e path is as follows Notes are picked up from the rear bottom of each cassette Notes are transported upward all the way to the rear corner of the HCDU Notes are transported forward to the reject gate...

Page 46: ...ck the data cable at PC rear COM1 Failure to read data from magnetic stripe Tracks 1 2 3 Please call our 24 7 CAMS support desk 800 500 1973 Failure to release card from its capture Please call our 24...

Page 47: ...m the control board to sub board for loose connection 6 Remove paper fully by releasing the paper feed and cutter lower support Lock the paper feed and cutter lower support in position Cut the paper e...

Page 48: ...r blinking green light on the back of the unit CDP LED No light on CPU LED means that removal protection mechanism is triggered Replace EPP Coin Hopper Coin Hopper Problem Diagnostics Failure to open...

Page 49: ...upply for a loose connection 2 Check the AC IN cord to back of PC for a loose connection 3 Check the power switch on both power supply and PC unit No DC power to devices Please call our 24 7 CAMS supp...

Page 50: ...r Manual March 2021 48 2017 Global Payments Inc CONFIDENTIAL ADA Earphone Jack Earphone Jack Problem Diagnostics No sound 1 Check the cable from the SIC board to the ADA board 2 Check the jumper on th...

Page 51: ...ted Contact manufacturer 2xx15 Cash Dispenser detects bills prior to dispensing Remove jammed bills from the dispenser 90001 Card Swipe Error The card swipe attempt was unsuccessful This does not mean...

Page 52: ...g following at least one successful dispense in the same transaction C0042 Undefined C0043 10 Notes rejected in a row single transaction Check the notes in the cassette Check reject analysis for sourc...

Page 53: ...assette fails to pick up notes The most common reason for this error is cassette is empty Verify there are notes in cassette 4 Check the quality of the notes and condition of the pick rollers C007D 4t...

Page 54: ...ly C009F 3rd cassette fails to pick up notes The most common reason for this error is cassette is empty Verify there are notes in cassette 3 Check the quality of the notes and condition of the pick ro...

Page 55: ...Jack Problem 48 Echeck 3 Electric Lock 12 Electronic Check Cashing 3 Electronic Lock Changing to a New Combination 13 Unlocking from Default Combination 13 Emptying the Reject Bin 20 EMV Card Reader N...

Page 56: ...al Settings and Indicators Selection Jumper J2 32 Normal Settings and Indicators Power DC Input to Video Board 32 Normal Settings and Indicators LED LED3 32 Normal Settings and Indicators Power DC Inp...

Page 57: ...s Inc CONFIDENTIAL Speakers Problem 47 Sub Drop 17 Switching On System Power 34 System Power Problem 39 T Turning the Kiosk On and Off 34 U Updating the PC 38 UPS Normal Settings and Indicators 25 AC...