GB-1200 Firewall Appliance Product Guide
2
1 – Introduction 3
Registration
To register, go to www.gta.com, click on Support and then the GTA Support
Center link. If you already have an account, enter your user ID and password
in the login screen; if not, click New Account, enter the profile information.
Once you have completed the form, click Add to save the profile.
Return to the login screen and enter your user ID and password. Click on the
Support Center link, then click on Product Registration in the Account Home
screen for your support information. Enter your serial number and activation
(unlock) code, then click Submit. Your new product will now appear in the
View Registered Products screen, accessible from the Account Home page.
In addition to qualifying you for installation support, your product registration
will allow GTA to inform you about upgrades and special offers.
Note
If you cannot retrieve your registration code, or a code does not appear
under Registered Products, please email support with a brief description
of your problem in the body of the email. Include the product serial
number and your Support Center User ID in the message subject.
Activation Codes
All commercial GTA Firewalls use activation codes to protect software. For
firewall appliances, the required code is pre-installed. Additional features
require separate feature activation codes. Serial numbers and activation codes
are printed on packaging and are also available under
View Registered Products
on the GTA Support site, www.gta.com. GNAT Box System Software can be
copied for backup purposes.
Support
Installation ("up and running") support is available to registered users. If you
have registered your product and need installation assistance during the first
30 days, contact the GTA Support team by email at support@gta.com. Include
your product name, serial number, registration number, feature activation code
numbers for your optional products, and a System or Hardware Configuration
Report, if possible.
Installation support covers only the aspects of configuration related to instal-
lation and default setup of the firewall. For further assistance, contact GTA
Sales staff for information about support offerings.
