Global Water
800-876-1172
•
globalw.com
- 31 -
XXI.
Customer Support:
Call Global Water for tech support: 800-876-1172 or 916-638-3429 (many
problems can be solved over the phone). Fax: 916-638-3270 or Email:
globalw@globalw.com
.
When calling for tech support, have the following information ready:
1.
Model #.
2.
Unit serial number.
3.
P.O.# the equipment was purchased on.
4.
Our sales number or the invoice number.
5.
Repair instructions and/or specific problems relating to the
product.
Be prepared to describe the problem you are experiencing including
specific details of the application, installation, and any additional pertinent
information.
In the event that the equipment needs to be returned to the factory for any
reason, please call to obtain an RMA# (Return Material Authorization). Do
not return items without an RMA# displayed on the outside of the
package. Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment; Global Water’s warranty does not cover damage incurred
during transit.
