Global Water
800-876-1172
•
globalw.com
VII.
Maintenance
a.
The unit must be checked periodically. The suggested maintenance rate
depends on the installation area. Check batteries for correct voltage
periodically.
VIII.
Trouble Shooting
a.
Call us for tech support: 800-876-1172 or 916-638-3429 (many problems
can be solved over the phone). Fax: 916-638-3270 or Email:
.
Be prepared to describe the problem you are experiencing including
specific details of the application and installation and any additional
pertinent information.
b.
In the event that the equipment needs to be returned to the factory for any
reason, please call to obtain an RMA# (Return Material authorization). Do
not return items without an RMA# displayed on the outside of the package.
Clean and decontaminate the Ultrasonic Level Transmitter, if necessary.
Include a written statement describing the problems.
Send the package with shipping prepaid to our factory address. Insure
your shipment, as the warranty does not cover damage incurred during
transit.
c.
When calling for tech support, please have the following information ready:
1.
Model #.
2.
Unit serial number.
3.
P.O.# the equipment was purchased on.
4.
Our sales order number or the invoice number.
5.
Repair instructions and/or specific problems relating to the product.
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