Globalstar Sat-Fi 2, User Manual

Page 1: ...c 300 Holiday Square Blvd Covington LA 70433 Copyright 2018 Globalstar Incorporated All rights reserved Globalstar is a registered trademark of Globalstar Incorporated Sat Fi2 is a registered trademark of Globalstar Incorporated Android is a registered trademark of Google Incorporated iPhone is a registered trademark of Apple Incorporated All other trademarks and registered trademarks are properti...

Page 2: ...VING AND REPLY TO AN SMS TEXT MESSAGE 12 DELETING INDIVIDUAL MESSAGES 13 EMAIL 14 OVERVIEW 14 Inbox Screen 14 Compose Message Screen 14 View Email Screen 14 CONFIGURING EMAIL ACCOUNTS 15 Email Accounts Gmail Yahoo iCloud Outlook Hotmail AOL 15 Email Accounts Exchange 16 Email Accounts IMAP IMAPS 17 VIEWING EMAIL 18 COMPOSING AND SENDING EMAIL 18 ATTACHING IMAGES TO AN EMAIL 19 HIBERNATION MODE 19 ...

Page 3: ... 43 Support Tab 44 Factory Reset Tab 45 MY ACCOUNT SETTINGS BILLING 45 Overview 45 Username Settings 46 Password Settings 46 Credit Card Information 47 Customer Information 47 Monitor Message Usage 48 Billing History 50 SAT FI SPECIFICATIONS 53 SAT FI2 CERTIFICATIONS 54 FCC COMPLIANCE STATEMENT 54 FCC Part 15 Clause 15 21 54 ISED RF Exposure Guidance Statement in English and French 54 Radio Televi...

Page 4: ...ard Activating the Sat Fi2 In order to begin using the Sat Fi2 please ensure you have an active subscription Please check to see if you have received a Globalstar Activation Submission email from message noreply globalstar com This email will have the Account Number i e AC00123456 needed for registering a My Account Profile If you do not have an active subscription or encounter any issues with you...

Page 5: ...eps for new user registration 1 In a web browser enter https mysatfi globalstar com 2 Select Register 3 Enter e mail address used when activating the device and Globalstar Account Number located on the activation email confirmation 4 Select Confirm 5 Select Language Preference 6 Create username password and secret question information 7 Select Register 8 My Account registration is complete ...

Page 6: ... Adapter included in the box The Sat Fi2 will perform a self test the LEDs will blink in a right to left then left to right sequence If the Power LED is blinking RED the battery requires further charging 3 Let the Sat Fi2 charge until the Power LED turns Solid GREEN 4 Disconnect the Micro USB Data Power Cable and re connect the USB Data Power cover on the Sat Fi2 by turning the D Ring screws clock...

Page 7: ...p 10 Select CONNECT 11 Enter the default admin password admin 12 Select VALIDATE For Android A background battery usage message will be displayed select OK Then select NO when prompted to ignore battery optimizations 13 Creating an Owner Account is complete Configuring the Sat Fi2 App as a Guest Guest accounts give Sat Fi2 owners the ability to allow guests to sign on and use the Sat Fi2 Perform t...

Page 8: ...you will hear a dial tone and be connected 7 Select to disconnect hang up 8 The Sat Fi2 is now configured and operational Best Practice Uses The Sat Fi2 WILL NOT work indoors and needs to be outside Indoor use will require a Remote Antenna and Mobile Docking Station Sold Separately The Sat Fi2 co located antenna needs to be fully extended in the upright position Power On the Sat Fi2 prior to use T...

Page 9: ...f the Sat Fi2 LED Status Power LED Satellite LED SOS LED Powering On Self Test LEDs Blink in Forward Reverse Direction until Sat Fi2 Powers On Powering Off Fast Blink ORANGE Fast Blink ORANGE Fast Blink ORANGE Operational Status LED Status Power LED Satellite LED SOS LED Powered On Normal Blink GREEN Powered Off No LED No LED No LED Battery Full 100 Solid GREEN Battery Charging Double Blink GREEN ...

Page 10: ...pplication Menu For Android 1 Open the Sat Fi2 App 2 Select WI FI SETTINGS 3 Select the Sat Fi2 Wi Fi The default Wi Fi name is satfi2_ xxxxx 4 Go back to the Sat Fi2 App 5 Select RECONNECT 6 Enter username 7 Enter Password 8 Select Sign in 9 Login is complete NOTE If the phone has its Wi Fi on but isn t connected to anything it will go to the Sat Fi2 app login page The user must enter username an...

Page 11: ...mends closing the Sat Fi2 App only if powering off the Sat Fi2 device Perform the following steps to close the Sat Fi2 App For Android 1 Select the Menu icon 2 Select close app 3 Confirm you want to close the app by selecting Yes 4 The Sat Fi2 app will close and the smartphone will be brought to its home screen 5 Press the multitasking button usually a square next to the home button 6 Swipe left o...

Page 12: ...i2 has a good satellite connection 4 Enter a phone number on the telephone key pad or select a contact 5 Press the green phone icon to dial Within a few seconds you will hear a dial tone and be connected Dials the smartphone s contact list Displays the smartphone s contact list Displays the number of voicemails and dials voicemails Android only Dials voicemail while pressing and holding down Andro...

Page 13: ... configuration of voicemail is complete NOTE Hibernation mode does not affect voicemail Hibernation shuts down a lot of processes to save battery and just prevents the user from receiving calls and push notifications Accessing Voicemail using the Sat Fi2 Perform the following steps to setup and configure voicemail using a Sat Fi2 connection 1 On the main screen select phone icon 2 The telephone ke...

Page 14: ...obile phone dial North America 1 877 426 0308 Caribbean Latin America Call the Sat Fi2 s number Europe 353 828 80420 Africa 353 1 290 9505 2 At the voice prompt select your desired language 3 At the voice prompt enter your Sat Fi2 telephone number MDN followed by Example 254 555 5555 4 A voice prompt enter your pass code 5 At the voice prompt select 1 to listen to voicemail messages ...

Page 15: ... will create individual message threads for each individual contact and send multiple messages You will be charged for each SMS Text message that is sent Perform the following steps to receive and reply to an SMS Text message using the Sat Fi2 1 From the main menu select Text 2 On Android phones select the sign to create a new message On iPhone select the compose icon to create a new message 3 On ...

Page 16: ...lete an individual message within a message thread Android 1 Select and press down on the individual message to be deleted 2 Select Yes when asked if you want to delete the message 3 The selected message will be deleted iOS 1 Select and slide to the left and the word delete will appear 2 Select delete ...

Page 17: ...ew Sat Fi2 allows for the use of most personal and corporate email accounts including Gmail Yahoo Exchange iCloud Outlook Hotmail AOL Other IMAP and IMAPS Accounts Inbox Screen Compose Message Screen View Email Screen Dispays the contact list on iPhone ...

Page 18: ...d choose the Email Fetch Start Date NOTE Selecting this option will bring up a calendar so the user can select from what day to start fetching emails 13 Select to verify the account settings are correct If not repeat Step 5 through Step 12 14 Select to save the Email account settings 15 The Email account will be configured and ready for use For iPhone 1 Select Email icon 2 Select the Plus icon at ...

Page 19: ...tart Date NOTE Selecting this option will bring up a calendar so the user can select from what day to start fetching emails 14 Select to verify the account settings are correct If not repeat Step 6 through Step 12 15 Select to save the Email account settings 16 The Email account will be configured and ready for use For iPhone 1 Select Email icon 2 Select the Plus icon at the bottom left corner 3 E...

Page 20: ...ct and choose the Email Fetch Start Date NOTES Selecting this option will bring up a calendar so the user can select from what day to start fetching emails 17 Select to verify the account settings are correct If not repeat Step 6 through Step 12 18 Select to save the Email account settings 19 The Email account will be configured and ready for use For iPhone 1 Select Email icon 2 Select the Plus ic...

Page 21: ...ad Email 3 The Sat Fi2 will fetch the selected message 4 The selected message will be downloaded and ready to be viewed NOTE If there are attachments to the e mail they can be downloaded individually or all at once by selecting the paper clip icon Composing and Sending Email Perform the following steps to compose and send an email 1 On Android select On iPhone select 2 Enter an email address or se...

Page 22: ...ghts scrolling through the Sat Fi2 LED s Additionally pressing the power button for 7 seconds will start the power off sequence NOTE To initiate S O S while in hibernation mode press and hold down the S O S button for 3 seconds on the device This will wake up the device and initiate S O S once a connection has been established For Android 1 Select to choose the image NOTE The bottom left lets the ...

Page 23: ...e following steps to initiate an S O S from the Sat Fi2 device 1 Ensure the following The Sat Fi2 is outside with a 360 clear view of the sky with no obstructions buildings trees etc The Sat Fi2 is powered on with the co located antenna fully extended in the up right position 2 Open the Sat Fi2 S O S protective cover and press and hold the S O S button for 3 seconds until the S O S LED blinks GREE...

Page 24: ...creen there will be a field to type in the message to send to GEOS 3 Select to send the message 4 A message will be displayed saying the Message was sent to Sat Fi2 and GEOS will be notified For iPhone 1 Once the S O S has been initiated the Sat Fi2 app will show that it is in S O S Mode 2 Select Send Message 3 Type in the message to send to GEOS 4 Select Send 5 A message will be displayed saying ...

Page 25: ...ht position 2 Select the S O S function from the main menu and slide from left to right to unlock 3 The Sat Fi2 will send a cancellation message to GEOS notifying them that the Sat Fi2 has entered S O S cancelation mode S O S from the Sat Fi2 App Perform the following steps to cancel an S O S from the Sat Fi2 App 1 Ensure the following The Sat Fi2 is outside with a 360 clear view of the sky with n...

Page 26: ...ppy Yippy compresses web sites and removes advertisements banners and graphics greatly reducing the amount of data usage Sat Browse is not designed for banking and secure sites https shopping sites and streaming services Web Browsing Perform the following steps to browse the web 1 Select Web 2 Select Sat Browse 3 Select Login 4 Enter you Globalstar My Account Username and Password 5 Enter Login 6 ...

Page 27: ...er FACEBOOK 1 On the Sat Fi2 app select Social 2 Select Facebook 3 Enter Facebook s account user information 4 Select Login 5 A message will display saying Globalstar Sat Fi2 will receive your public profile and email address Select Continue 6 Select who can see the Sat Fi2 Facebook posts Public Friends Only me 7 Select OK Configuring the Sat Fi2 for Facebook is complete TWITTER 1 Select Social 2 ...

Page 28: ... another photo 8 Select to attach the phot to the Facebook post 9 On Android select On iPhone select Post 10 The Facebook post will be sent NOTE Multiple photo uploads are not supported at this time they will have to be uploaded one by one TWITTER 1 Select Social 2 Select Twitter 3 Enter Tweet 4 On Android select On iPhone select Post 5 The Tweet will be sent TO POST A PICTURE 1 Select Social 2 Se...

Page 29: ...mum and minimum Feels Like temperature for the day Precipitation probability percentage for the day Sunrise and sunset times Visibility distance Ozone level Atmospheric pressure Percentage of cloud cover Precipitation type Dew point temperature Forecast Weather Screen The Forecast screen displays the following information Weather forecast for the next 7 days o Day of the Week o Forecasted Weather ...

Page 30: ...2 Check Download Radar and Animated Radar 3 Exit out of Settings 4 Select Current Sat Fi2 Location 5 The app will ask if you want to download weather select Yes 6 Select the radar icon NOTE Downloading weather radar will incur data usage 7 The radar map will be displayed For iPhone 1 Select the Settings icon from the Main Menu 2 Under Weather Configuration tap on Enable Radar and Animate Radar 3 E...

Page 31: ...ender of the message Subject or brief summary Date Time placed in Queue Adds a message to the Queue Email Facebook or Twitter Delete a Message from the Queue Perform the following steps to delete a message from the Queue For Android 1 Select the queued message to be deleted 2 Select delete 3 When asked if you want to remove the message from the queue select Yes 4 The queued message will be deleted...

Page 32: ... add to the Queue The options are Facebook Twitter Email Download For iPhone 1 Select Queue icon 2 Select Add New Queue Item 3 Select the message type to add to the Queue 4 The options are Facebook Twitter Email Download NOTE To download a file select View Downloads from the Queue menu Then tap the at the top right and then enter a URL into the first bar and the name in the second bar Then tap Add...

Page 33: ...m Website displays the FindMeSpot website using an Internet connection or using the Sat Fi2 o Log diagnostic data Selecting the checkbox toggles on off the ability for the Sat Fi2 App to automatically create diagnostic logs o Report bugs Selecting the checkbox toggles on off the ability for the Sat Fi2 App to automatically report bugs logs and notify the user that the logs are being sent About o A...

Page 34: ...tates Canada or United Kingdom o Enable Radar o Animate Radar o Radar Radius in nm About o App Version o Sat Fi2 Firmware Version o Open Source Information o Globalstar Website Selecting Globalstar Website displays the Globalstar website using an Internet connection or using the Sat Fi o FindMeSPOT Website Selecting FindMeSpot Website displays the FindMeSpot website using an Internet connection or...

Page 35: ...tching currently running Sat Fi2 firmware version 3 Select Download Update once the following message appears A message then will show saying a New Update is available 4 Select OK when the Sat Fi2 App displays a message asking to disconnect from the Sat Fi2 before downloading the update 5 Select OK when prompt to connect to a broadband Wi Fi connection to download the firmware update or allow down...

Page 36: ...s screen Select to display the Wi Fi Configuration screen Select to display the Firewall screen Select to display the Device Info screen For Android 1 Select the Menu button and select Device Settings 2 Enter your My Account username and password 3 The Admin Console screen will be displayed For iPhone 1 Select the Settings button on the Main Menu 2 Select Configure Device Setting 3 Enter your My A...

Page 37: ...he user section identifies all usernames that have been created on the Sat Fi 2 including Owner and Guests accounts It is editable Wi Fi Configuration Wi Fi Configuration Settings Tab The Settings Tab identifies the Wi Fi network name and password ...

Page 38: ...35 Firewall Firewall Domains Tab Users are allowed to allow access to specific domains to pass through firewalls if so desired Firewall Ports Tab Users are allowed to allow access to specific ports to pass through firewalls if so desired ...

Page 39: ...satellite signal strength percentage Last GPS Fix Displays the date time of the latest GPS fix Latitude Displays the latest latitude of the current GPS fix Longitude Displays the latest longitude of the current GPS fix Voice Connection Status Displays the current status of the Voice Connection Satellite Call in Progress Displays if a satellite call is in progress Data Connection Status Displays th...

Page 40: ...Phone 1 Select the Settings button from the Main Menu 2 Select Configure Device Settings 3 Select Device Configuration 4 Select Power 5 In this section the following options can be enabled or disabled Hibernate Hibernate with background clients Hibernate with Queued Items Hibernate Timer Select from 15 30 45 or 60 minutes 6 Select Save ...

Page 41: ...cts Configure Voice Text Blocking Access User Guides and Sat Fi2 Apps View instructions on how to perform a Factory Reset Update User Information Display Usage Reports on texts used Voice minutes used and data used Logging In to My Account Perform the following steps to login to My Account 1 In a web browser enter MySatFi Globalstar com 2 Enter your login credentials 3 Select LOGIN ...

Page 42: ...dual Globalstar devices for management Filtering Devices Filtering devices allows for a quick search and navigation to a Globalstar device Perform the following steps to filter for a specific Globalstar device 1 Click on 2 A Filter drop down menu will be displayed Select the Globalstar device s to View 3 The selected Globalstar device s will be displayed and all other devices will be hidden from v...

Page 43: ... the plan name associated with the current Globalstar device ICCID Displays Integrated Circuit Card Identifier of the Sat Fi2 SIM card This number is used for identifying and registering the Sat Fi2 Services Displays any services associated with the Globalstar device View Edit Perform the following steps to view and manage the Globalstar device 1 Select View Edit located to the right of the Global...

Page 44: ...tering the Sat Fi2 MDN Displays Mobile Device Number assigned to the Sat Fi2 The MDN is the Sat Fi2 s telephone number Plan Displays the plan name associated with the current Sat Fi2 Name Tab Used to change the name of the Sat Fi2 that is displayed throughout My Account S O S Displays the Primary and Secondary Emergency Contact information Voice Text Blocker Used to control who can call and send t...

Page 45: ...way communications with GEOS International Emergency Response Coordination Center IERCC is available directly from your Sat Fi2 via the Sat Fi2 App The S O S Tab displays Primary and Secondary Emergency Contact names and telephone numbers that GEOS contacts when an S O S is initiated The Primary Emergency Contact information must be different from the Secondary Emergency Contact information This i...

Page 46: ...elected an add telephone numbers to the blacklist section will be displayed below the Save button Adding a Number to the Blacklist Perform the following to add a number to the blacklist 1 In the Name field enter the name of the person that will be added to the blacklist 2 In the Phone Number section perform the following Click on the Phone Number drop down arrow and select the appropriate Country ...

Page 47: ...from the blacklist Unblocking a Blacklisted Number Perform the following to temporarily unblock a number to the blacklist 1 In the Blocked Numbers section select Unblock next to telephone number 2 Unblocked will change to Block next to the telephone number The telephone number will remain unblocked until Block is selected 3 Repeat Step 1 through Step 2 for additional phone numbers to temporarily u...

Page 48: ...ttings GENERAL SECTION o Username Settings Select to change account username o Password Settings Select to change account password BILLING SECTION o Credit Card Information Select to update or change credit card information o Customer Information Select to update primary contact information o Monitor Message Usage Select to view the current billing cycle Sat Fi2 message usage o Billing History Sel...

Page 49: ...ll be displayed Perform the following In the Username field enter the new Username In the Password field enter the password Select 6 The My Devices screen will be displayed and updating changing the username is complete Password Settings Perform the following steps to change the My Account password 1 In the Password Settings section select 2 The Password Settings fields will be displayed perform t...

Page 50: ...ensure there are not interruptions to Sat Fi2 service it is important to keep credit card information up to date Customer Information The Customer Information page is used to update primary contact information including information provided to emergency services GEOS ...

Page 51: ...tal of voice minutes used and 500 is the maximum number allowed before overages will be incurred DATA MB USED Displays the amount of data used in MB and the maximum amount of data allowed before overages will be incurred Click the link to view a detailed usage report Example 6 23 71 53 where 6 23 is the current amount of data used and 71 53 is the maximum amount allowed before overages will be inc...

Page 52: ...S USED Displays the duration of the voice call o Voice calls within Home Zone will be billed first minute then 30 second increments o Roaming and Long Distance Calls will be billed in 60 second increments CHARGE Displays the amount of the additional charge Long Distance Roaming Overage Data Usage Detail Report DATE Displays the date and time that data was used DATA USED Displays if the amount of d...

Page 53: ...e charge type o LONG DISTANCE o ROAMING o OVERAGE UNIT TYPE Displays if the unit type that was charged o MIN o TEXT o MB UNITS USED Displays the amount of units used CHARGE COST Displays the amount of the additional charge Billing History View billing history and basic customer information ...

Page 54: ... Battery Type Rechargeable Lithium Polymer Battery Impact Resistance Mil STD 810 G for Shock Operational Temperature 4 F to 140 F 20 C to 60 C Storage Temperature 4 F to 140 F 20 C to 60 C Operating Altitude 328 ft to 21 320 ft 100 m to 6 500 m Globalstar Antenna Operating Frequency Transmit TX 1610 1626 MHz Receive RX 2483 5 2500 MHz Wi Fi Operating Frequency 2400 2500 MHz Input Power 10 48 VDC ...

Page 55: ...ference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and receiver c Connect the equipment into an outlet on a circuit different from that to which the receiver ...

Page 56: ... aux communications radio Toutefois il n y a aucune garantie que l interférence ne se produira pas dans une installation particulière Si cet appareil provoque des interférences nuisibles à la réception radio ou télévision ce qui peut être déterminée en éteignant et rallumant l équipement l utilisateur est encouragé à essayer de corriger ces interférences en appliquant une ou plusieurs des mesures ...

Page 57: ... Turn off two way radio Obey all signs and instructions Warning Potential Explosive Atmosphere Turn off the Sat Fi2 when in any area with a potentially explosive atmosphere and obey all signs and instructions Warning Driving Always follow safe driving practices and local rules and regulations regarding the use of wireless devices while driving Always park safely prior to using the Sat Fi2 Warning ...