11
Troubleshooting
/
English
Device in water or other liquids. If this occurs, dry off quickly with a cle-
an cloth.
•
Do not store the Device in a freezer.
•
Do not use the Device if abnormal heat, odour, discolouration, defor-
mation, or other abnormal condition is detected during use, charging,
or storage.
/ 3.14
Long-term storage
If you decide not to use your GlucoMen Day PENCAP and wish to store it for
future use:
1.
Fully charge the battery.
2.
Power off the Device (follow steps in SECTION 3.10).
a.
Do not mount the Device on a pen after powering off.
b.
Do not click the sleeve (without pen) to engage the mounting mecha-
nism – this will power on the Device.
3.
Store the Device at temperatures between -10 to 60 °C (14 to
140 °F) in Relative Humidity of 45-85%, at altitudes of < 3000 m
(< 9840 ft.) and at normal Atmospheric Pressure.
/ 3.15
Disposal
At the end of the Device’s service life it should be disposed as electrical
waste according to local regulations.
/ 3.16
General safety advice
CAUTION
•
Only use a certified 5V USB charger from a legitimate supplier with
the Device (for example, CE marked etc.) to minimise the risk of electric
shock and damage to the Device.
•
In the unlikely event of deterioration in the functionality of nearby equipment
in the presence of GlucoMen Day PENCAP, remove the Device from the vicinity.
•
To avoid degradation in performance of GlucoMen Day PENCAP, radio
equipment (such as phones, computers, wireless devices, antennas, an-
tenna cables etc.) should not be used closer than 30 cm (12 inches)
from the Device. This distance should also be observed for the charging
cable if it is plugged-in to the Device.
•
To reduce the risk of interference from outside sources, avoid using
GlucoMen Day PENCAP near strong sources of electromagnetic radiation
(e.g. CT, MRI, X-ray equipment etc.).
•
To ensure proper operation of the Device, avoid using it adjacent to or
stacked with other electrical equipment.
Do not use the Device in oxygen rich environments.
/ 4
Troubleshooting
/ 4.1
Injection not detected
The main cause for injections not detected is that the optical sensor in
the Device is not working properly. The following can be helpful in fixing
the issue:
•
Make sure that the Device is designated for the pen model it is mounted
on (see SECTION 2.5).
•
Make sure that the Device is fitted and positioned correctly on the pen
i.e. the optical sensor is positioned close to the dose-knob after moun-
ting (see SECTION 3.1).
•
Press the mounting mechanism together to ensure that the Device is
properly mounted on the pen. The ‘mounted on pen’ animation appears
when the Device is properly mounted (see SECTION 3.1).
•
Make sure that there is no build-up of dirt etc. on the optical sensor
(see SECTION 3.12 for cleaning instructions).
•
If it is still not working, unmount and re-mount the Device on the pen
(see SECTION 3.8).
•
If injections are still not detected contact A. Menarini Diagnostics Cu-
stomer Service (reported on the box).
Summary of Contents for Day PENCAP
Page 1: ...User Guide...
