37
Troubleshooting
1. If the meter does not display a message after inserting a test strip:
2. If the test does not start after applying sample:
POSSIBLE CAUSE
WHAT TO DO
Batteries exhausted.
Replace the batteries.
Test strip inserted upside down or
incompletely.
Insert the test strip with contact bar
end first and facing up.
Defective meter or test strips.
Please contact GlucoRx Customer
care on 01483 755133.
POSSIBLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test
strip with larger volume of blood
sample.
Defective test strip.
Repeat the test with a new test strip.
Sample applied after automatic
switch-off (3 minutes after last user
action).
Repeat the test with a new test strip.
Apply sample only when flashing “
”
appears on the display.
Defective meter.
Please contact GlucoRx Customer
care on 01483 755133.
Summary of Contents for 311-4277100 SERIES
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