Champ Stick
TM
400 Manual
Part # G25E03-001
Glue Machinery Corporation
TM
4234 Boston St, Baltimore, Maryland 21224
Toll Free 1-888-202 2468 | Phone: 410-761-2727 | Fax: 410-761-5127
Email:
info@gluemachinery.com
| GlueMachinery.com
TECHNICAL SERVICE POLICIES
Repairs (at Glue Machinery Corporation facility):
Items determined repairable are invoiced at cost of materials plus $75.00/hour labor. Estimates will
be made prior to any repair service.
Most guns are repairable and should not be discarded. Please call Glue Machinery personnel to
determine the feasibility of repairing questionable equipment.
Customer is responsible for all freight charges.
Installation Supervision:
Glue Machinery Corporation provides in plant technical supervision at a rate of $850.00 per day,
plus expenses.
Two weeks notice is necessary to schedule Glue Machinery Corporation technical personnel.
Customers are responsible for pre-installation preparation. Information is provided for machine
and head mounting, electrical information, timing information, etc.
Missed appointments, or those cancelled with less than 24 hours notice, will be charged at the full
rate of $850.00, plus expenses.
If Customer is not prepared for a scheduled service visit, the day will be charged at $850.00 plus
expenses.
Technical Service (in-field repair):
Technical service personnel are available to all Glue Machinery Corporation customers. Glue
Machinery Corporation should be contacted at 888-202-2468 if a technician is needed.
Service charges are: $100.00/hour - Monday through Friday, plus expenses; and $150.00/hour on
weekends and holidays, plus expenses. Mileage is charged at $0.52/mile. Minimum service charge is
$425.00 plus expenses. Under certain circumstances, time is charged from the time a Glue
Machinery Corporation technician leaves his location until he returns to that location. The customer
will be notified in advance of this situation and the customer must authorize these charges.
