GMC 2007 Cadillac, Warranty And Owner Assistance Information

Page 1: ...tion Program Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle if you sell it so future owners will have th...

Page 2: ...service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from GM 2005 Cadillac Motor Car Division G...

Page 3: ...Limited Warranty 12 Warranty Repairs Component Exchanges 12 Warranty Repairs Recycled Materials 12 Tire Service 12 6 6L DURAMAX Diesel Engine Components 13 After Manufacture Rustproofing 13 Paint Tri...

Page 4: ...ent Parts 29 Maintenance and Repairs 30 Claims Procedure 31 Owner Assistance 32 Customer Satisfaction Procedure 32 State Warranty Enforcement Laws 34 Assistance For Text Telephone TTY Users 34 Cadilla...

Page 5: ...vice needs Should you ever encounter a problem that is not resolved during or after the limited warranty period talk to a member of dealer management Under certain circumstances GM and or GM dealers m...

Page 6: ...sary warranty repairs should they be required during the warranty period We ask that you return to your selling dealer for warranty repairs In the event of an emergency repair you may take your vehicl...

Page 7: ...00 deductible charge after the 3 years or 36 000 miles up to 5 years or 100 000 miles whichever comes first Emission Control System Warranty For light duty trucks see How to Determine the Applicable...

Page 8: ...6 000 miles to 4 years or 50 000 miles defects in material and workmanship continue to be covered under the New Vehicle Limited Warranty Bumper to Bumper coverage explained previously Specified compon...

Page 9: ...Needed repairs will be performed using new or remanufactured parts No Charge Warranty repairs including towing parts and labor will be made at no charge Obtaining Repairs To obtain warranty repairs ta...

Page 10: ...nstalled after vehicle delivery or are replaced under the new vehicle warranty they will be covered parts and labor for the balance of the vehicle warranty but in no event less than 12 months 12 000 m...

Page 11: ...g Towing is covered to the nearest Cadillac dealer if your vehicle cannot be driven because of a warranted defect 6 6L DURAMAX Diesel Engine Coverage For trucks equipped with a 6 6L DURAMAX Diesel Eng...

Page 12: ...parately with the upfitter for correction of any problems associated with the armoring or any of its special components during the warranty period What Is Not Covered Tire Damage or Wear Normal tire w...

Page 13: ...mportant This warranty is void on vehicles currently or previously titled as salvaged scrapped junked or totaled Damage or Corrosion Due to Environment Chemical Treatments or Aftermarket Products Dama...

Page 14: ...htm Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline Maintenance All vehicles require periodic maintenance M...

Page 15: ...y person to create for it any other obligations or liability in connection with these vehicles Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is...

Page 16: ...fashion include engine and transmission assemblies instrument cluster assemblies radios compact disc players tape players batteries and powertrain control modules Warranty Repairs Recycled Materials E...

Page 17: ...trol System control glow plug assembly glow plugs cold advance relay and ECM Fuel injection control module integral oil cooler transmission adapter plate left and right common fuel rails fuel filter a...

Page 18: ...ty Service Records Retain receipts covering performance of regular maintenance Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a def...

Page 19: ...lity Applies only to new vehicles held exclusively in new vehicle inventory Does not apply to used vehicles GM owned vehicles dealer owned used vehicles or dealer demonstrator vehicles Does not apply...

Page 20: ...types of alterations that would not be covered include installation or use of any non GM parts accessories and materials or the cutting welding or disconnecting of the vehicle s original equipment pa...

Page 21: ...ealers reserve the right to make changes in vehicles built and or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and or sold...

Page 22: ...d Federal agencies may require different emission control system warranty for light duty trucks depending on Whether the truck is certified with a light duty or heavy duty emission control system Whet...

Page 23: ...with Heavy Duty Diesel Engine 5 years or 50 000 miles whichever comes first Federal Emission Defect Warranty GM warrants to the owner the following The vehicle was designed equipped and built so as t...

Page 24: ...or other sanctions including the denial of the right to use the vehicle under local state or federal law GM warrants that your dealer will replace repair or adjust to GM specifications at no charge t...

Page 25: ...New York Your Rights and Obligations For Vehicles Subject to California Exhaust Emission Standards In California new motor vehicles must be designed equipped and built to meet the state s stringent a...

Page 26: ...repair or replace it This is your Long term Emission Control System Defects Warranty For 8 years or 80 000 miles whichever comes first If the catalytic converter vehicle powertrain control module incl...

Page 27: ...e of the scheduled maintenance listed in your owner manual GM recommends that you retain all maintenance receipts for your vehicle but GM cannot deny warranty coverage solely for the lack of receipts...

Page 28: ...Low Emission Vehicle SULEV 8 years 100 000 miles The Emission Control Systems Warranties obligations do not apply to conditions resulting from tampering abuse neglect or improper maintenance or any ot...

Page 29: ...Control Module Transmission Fluid Temperature Sensor Transmission Gear Selection Switch Diesel Transmission Internal Mode Switch Transmission Pressure Switches Transmission Shift Solenoids A B Transm...

Page 30: ...ontana SV6 RELAY and DURAMAX Diesel Intake Manifold Heater Intake Manifold Tuning Valve Intake Manifold Tuning Valve Relay Supercharger Assembly Throttle Body Replacement Only Throttle Body Heater Thr...

Page 31: ...assembly Exhaust Manifold Gasket Exhaust Pipes and or Mufflers when located between catalytic converters and exhaust manifold Positive Crankcase Ventilation System Oil Filler Cap PCV Filter PCV Oil Se...

Page 32: ...witch PCM ZAB Switch Energy Storage Control Module GMLAN CAN Communications Circuit Hood Ajar Switch and Circuit Hybrid Control Module SGCM Coolant Circuit fan and fan relay and pump Starter Generator...

Page 33: ...it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new genuine GM parts The warranty obligations are not dependent upon the use of any...

Page 34: ...n 10 days or a repair not being completed within 30 days constitutes an emergency Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergenc...

Page 35: ...required by local or state law The only exceptions would be if you request or agree to an extension or if a delay results from events beyond the control of your dealer or GM If you are not so notifie...

Page 36: ...ears your concern cannot be resolved by the dealer without further help contact the Cadillac Customer Assistance Center by calling 1 800 458 8006 In Canada contact GM of Canada Central Office in Oshaw...

Page 37: ...ution program prior to filing any court action use of the program is free of charge and your case will generally be heard within 40 days If you do not agree with the decision given in your case you ma...

Page 38: ...s TTYs Cadillac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center The TTY for the Cadillac Customer Assistance Center is 1 800 833 2622 in the United States...

Page 39: ...esults in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buy...

Page 40: ...olicy adjustment program is applicable to your vehicle When you make an inquiry you will need to give the year model and mileage of your vehicle and your VIN Customer Assistance Offices Cadillac encou...

Page 41: ...1910 Mexico D F 01 800 508 0000 Long Distance 011 52 53 29 0 800 Online Owner Center The Online Owner Center is a resource for your GM ownership needs Specific vehicle information can be found in one...

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